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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very easy refinance process, very little time out of my day to do anything that was needed
My overall experience was very good. All the questions I had were answered. I was able to get hold of my loan specialist when I needed clarification on the information I received.
When it was time to close, the funds that I was supposed to bring were inaccurately quoted. I had to reach out to my first point of contact so he could help Max with the accurate closing cost amount. This happened two times before he got it correct. I just feel that the closing costs amount should have been accurately assessed and delivered to me the first time. To me this is a very important step knowing what funds to bring to closing and to not have the amount tripled before closing.
Everything was online through email so, it made it easier. you didn't have to be on the phone with someone constantly you didn't have to keep on calling.
The communication between Cheree Payton and the other members of the process were poor. On a number of occasions I advised Cheree as to what was happening and it was discouraging that she had not been informed of the events by other team members. Cheree did an outstanding job of keeping me posted of events and changes when she knew of them. If not for Cheree, I would have stopped the process and gone with Loan Depot. This should not have happened to an existing client.
Na
Ben was amazing to work with. He was thorough in his answers and gave me all the time attention I needed to make sure I was comfortable and understanding everything. He was extremely professional and courteous. He did so well that I actually referred my Dad to him who is the middle of closing a refinance with you now. Lana was amazing as well. Brent and I had minimal communication (simply because he came in towards the end) but he was attentive in his check in calls and voicemails! Thank you!
The whole process was great, and quick. We was also very informed. Any questions we asked we received a quick response.
Just call me if you want details. 4074169296.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.