PENNYMAC

Jaswinder W. 

on Birdeye

5 years ago

I did not get acopy of final closing date documents 3 day earlier, which by law we suppose to get it. Unit that day I did not even know what I am signing.These are not the same estimate which my application got processed. Anyway I did signed.But i was not feeling happy at all. 

KAYLIA H. 

on Birdeye

5 years ago

Loan took several months . When closing was finally scheduled the notary didn’t show or call . Tried for a sold week to get ahold of someone at PennyMac and no one would respond . Also this was hit as a hard inquiry on my credit and I was never given an answer as to why . 

Robert Link J. 

on Birdeye

5 years ago

Poor communication! Closing documents not correct!! 

HANS R. 

on Birdeye

5 years ago

The whole process was smooth, everyone was friendly and helpful, and we closed over two weeks earlier than we anticipated! 

Armann H. 

on Birdeye

5 years ago

Horrible communication. My closing was delayed a week due to poor communication on Penny Mac's part. I would very much like to speak with a supervisor about a timeline of events that was upsetting. I stayed loyal to Penny Mac through this process and very much regret it. 

MARIA Serrano N. 

on Birdeye

5 years ago

Erica was truly awesome. 

Adetutu O. 

on Birdeye

5 years ago

Happy customer! 

Susan H. 

on Birdeye

5 years ago

Lag in communication between PennyMac employees 

Scott M. 

on Birdeye

5 years ago

The communication was terrible! The correct documents were never sent to use. I emailed a few times with absolutely no response. Our closing was canceled and we were never notified until the title company told us. It was a complete mess and we will never use Pennymac again or refer them to anyone