PENNYMAC

Korie A. 

on Birdeye

6 years ago

Communication was absolutely horrible. Hard to get through to anyone and would take days before a return call or email. Received two emails regarding other people’s loans so makes me wonder where my information could possibly be sent. The notary was not able to make our scheduled closing because he hadn’t receive the paperwork from PennyMac and we had to reschedule. 

ANDREW S. 

on Birdeye

6 years ago

Great service. 

JOEL H. 

on Birdeye

6 years ago

This was a smooth and seamless process. 

Douglas B. 

on Birdeye

6 years ago

For One Thing Iam Penny Mac Customer It Should Of Went Easy, But I Got Put On The Back Burner For Some Reason. For Just Refinace Loan For Lower Interest Closing Cost Way To High, Be Carefull Ask About Closing Cost.Penny Mac Needs Lower Those Closing Cost For Existing Customers. 

DAVID V. 

on Birdeye

6 years ago

Covid-19 and the high demand for refinancing (with such low interest rates) caused communication to suffer a bit. At times I was not sure of the status of my loan and where we were in the process. 

Travis H. 

on Birdeye

6 years ago

The team was great to work with. Very few minor issues like a document being requested twice, but overall a few smooth and easy process. 

MICHAEL H. 

on Birdeye

6 years ago

Lana was very helpful and cooperative 

Gunner S. 

on Birdeye

6 years ago

The person that came to our house couldn’t explain any documents. He just said sign here and here. When asked, he really couldn’t explain what we were signing. Probably not his fault because he wasn’t faxed the documents until minutes before closing. He was actually late, but did call us to let us know. 

RODNEY D. 

on Birdeye

6 years ago

Everything done on time. The loan officer was easy to work with. The process was smooth and efficient.