PENNYMAC

JUAN H. 

on Birdeye

5 years ago

My final monthly payment ended up being a bit more than what I was told and received a check for escrow funds and that was also less than what I was told. 

HERO B. 

on Birdeye

5 years ago

Communication before the approval was not all that great 

ROBERT R. 

on Birdeye

5 years ago

Do better with everything  

Andrew G. 

on Birdeye

5 years ago

Tracy and Jacob were great to work with. 

DANIELLE H. 

on Birdeye

5 years ago

Tracy was extremely helpful, especially through my error in not having a current ID when the notary showed up. The process didn't move particularly quickly, but I know that's due to the current rate environment rather than anyone's work. I would absolutely use PennyMac again. 

Jose A. 

on Birdeye

5 years ago

I have purchased and refinanced homes many times. PennyMac is by far the worst experience when it comes to home loans. The customer service is non existent. When you call a manager, there is no one available to address your concerns or even to return your call. I had to tell my processing specialist what he needed to do. I felt like he had no knowledge or experience of the loan process or customer service. Please review our calls and emails. So unprofessional and unbelievable. Glad it's over. 

SAUL C. 

on Birdeye

5 years ago

Communication and punctuality in the process 

Zenaida F. 

on Birdeye

5 years ago

Good experience. Just for the future you need to contemplate the Spanish speaking people on your team. 

CARL W. 

on Birdeye

5 years ago

Everyone I dealt with through out the process was very knowledgeable and easy to speak to. The whole process was done and we closed on our refinance in the time frame they said it would be done. I would recommend PennMac to anyone looking for a new loan or a refinance.