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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Took 2 months longer than estimated to close, had very little communication with our loan agent, struggled to get answers for questions.
Penny Mac worked so well with me to ensure I received a better rate. They were a easy to work with and anytime I called they were fast and easy to talk with.
They could be better at estimating times and asking for the information they need.
It was an ok experience.
The process was easy and went as expected.
Documents were requested multiple times. I would send them and then a few days later I would get a call that they needed the docs. Also my closing docs had a lower closing cost than really needed. I wasn’t updated until the late afternoon before my morning signing. I had to go back out to the bank to adjust the check amount. Communication between Pennymac and me and also among the PennyMac team would have made things smoother.
Our closing was cancel the 1st time 1.5 hours before our appointment time on 6/5/20. Our closing for the 2nd time was cancel 5.5 hrs before our appointment time on 6/12/20. We were rescheduled for the 3rd time on 6/26/20 and the amount due at closing was incorrect on the paperwork. I sent an email on Wednesday July 1st just to ask what the correct closing amount actually was and how we can expect a refund. It's is now July 4th and I still have not received a answer : (
Thumbs up!
Nichole Littleton responded promptly and clearly to any queries we had. Additionally, on several occasions when I called PennyMac directly, I was fortunate that Nichole was the representative who answered the call. Not only was she helpful during those calls, but she remembered me immediately. I feel like I made a new friend and can't thank Nichole enough for making our refinance process easy, and as stress free as possible during these unprecedented, uncertain times.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,878 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.