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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The loan process was off to a GREAT start then somewhere things became complicated an the process had to be started over. The process was started over and I received collection calls from the collections department. Trust me, they were RUDE and treated me so unkind as if I was a late payer. After reaching out to Anthony; he has the customer compliance manager call me and send me a letter in writing to assure I was reported to the credit bureau as a late payer. I truly appreciated it
I felt the communication was spotty. I called PennyMac, and found out more documents were needed. There was also a miscommunication as to what documents were required (I heard seller agreement, and repeated it back to the person to whom I was speaking, found out later it was solar agreement.)
Took 2 months longer than estimated to close, had very little communication with our loan agent, struggled to get answers for questions.
I was very pleased with the whole refinance process as far as them staying in touch with me and letting me know it was being processed. I was told what documents I needed to provide in a timely manner. The only improvement I could offer would be to tell people there is a title fee at closing- I had to ask if there would be any money required at closing. Also I felt I was told at the last minute about property taxes that had to be paid in full for that time of the year. A bit of a scramble for me
Penny Mac worked so well with me to ensure I received a better rate. They were a easy to work with and anytime I called they were fast and easy to talk with.
They could be better at estimating times and asking for the information they need.
It was an ok experience.
Great experience.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.