PENNYMAC

Davi T. 

on Birdeye

6 years ago

Was moved around until I ended up with Lauren who was very professional. But that was 3 weeks after the process started. Started the refi on May 4th and closed 7 weeks later, June 15. This was a refi and you, PennyMac held the original loan. Provided all docs requested SAME DAY as requested. Thought this would be easier and faster. 

Andrew P. 

on Birdeye

6 years ago

For people to do their job correctly and promptly. 

VERNON O. 

on Birdeye

6 years ago

Very satisfied with the overall experience 

Garey Lam J. 

on Birdeye

6 years ago

Received conflicting information on closing cost. I was told an amount by one person and another amount from another. Amount in web portal was different than both amounts given. I was told by one agent I was getting money back at closing. I booked a vacation based on that information. It was in accurate I had to pay 1400 at closing. Penny Mac needs to be consistent with information provided or limited that to one point of contact. 

Hunter P. 

on Birdeye

6 years ago

So quick and painless. Good communication, and closing benefits. Saved me a lot of money and didn’t really cost me anything. 

Caleb M. 

on Birdeye

6 years ago

Thank you for the help! 

VANESSA P. 

on Birdeye

6 years ago

My experience with PennyMac has always been great. Jarett Delbene and Brittany Claypool was a pleasure to work with, Jarett made my application process very simple and explained the process in great detail. Brittany walked me through my loan process until closing, keeping updated through out the process, she is very kind, patient and understanding. The PennyMac team is very knowledgeable about there products and services. Overall, the customer service I received is Amazing! 

Kyle H. 

on Birdeye

6 years ago

Great, easy process. 

Kazi H. 

on Birdeye

6 years ago

Communications were clear and concise. Online documentation made it painless and quick. Great overall experience.