PENNYMAC

Robin H. 

on Birdeye

6 years ago

Ron Oneal was the Best!! His team was great as well. There were some frustration at the beginning but, Mr Oneal and his team came through and it was done!! I appreciate all the effort and time trying to get this closed on time!! Thanks so much Ms Claypool you all did a great job. 

William C. 

on Birdeye

6 years ago

Had trouble getting the social security number correct on the final documents. Signing appts set up 4 times before we were able to sign but Jorge was in communication with me all the way thru to the actual signing. He was knowledgeable and professional 

SCOTTY M. 

on Birdeye

6 years ago

Being more Organized with the team group some days every one was not on the same page 

JOHN R. 

on Birdeye

6 years ago

Everything was very simple while refinancing my mortgage through PennyMac. Expectations were met and the process was easy. 

GEORGE F. 

on Birdeye

6 years ago

Excellent, patient and professional despite how challenging it is to accommodate a refinance during a global pandemic. Also with the high volume of processing loans during a period of low interest rates, PennyMac quality of service has been outstanding. 

Rudolph B. 

on Birdeye

6 years ago

My goals were kept in mind and the loan structured in a way that all of them were met. As issues arose in the process I was informed early and kept abreast such that it was never necessary for me to speculate about the status of my application. 

Kerry D. 

on Birdeye

6 years ago

The process was simple, clear and organized. 

Antoinette G. 

on Birdeye

6 years ago

The process was professional, effortless and quick. I was very satisfied. 

Jana M. 

on Birdeye

6 years ago

Great customer service even during the Covid-19 pandemic.