PENNYMAC

Bradley W. 

on Birdeye

6 years ago

I do not wish to post publicly. 

Marie N. 

on Birdeye

6 years ago

I don’t recall a single phone conversation with Belinda. The last communication I had from her was that she would reach out to me May 29th. It is June 5, my loan closed, I’ve signed the documents and still haven’t heard from her. The lack of communication is unfathomable. When you tell a customer “you will hear from me on May 29th”, especially when that was a Friday and closing was Monday, you expect to hear from someone. This is the 3rd house I have had with PennyMac and the last. 

SCOTT W. 

on Birdeye

6 years ago

The process was smooth as well as the PennyMac team, Tahirah and Nathan, were excellent throughout my refinancing, making my experience much less stressful than I thought it was going to be. Give them both raises! 

BIRANE S. 

on Birdeye

6 years ago

Quick, easy, and streamline process for an FHA loan. Saved a significant amount of money compared to what other lenders were offering. Would highly recommend PennyMac. 

Todd Y. 

on Birdeye

6 years ago

. 

FELIX K. 

on Birdeye

6 years ago

None. Thumbs up! 

THOMAS W. 

on Birdeye

6 years ago

In general people had the impression of being undertrained and over worked. I know this has been a busy time but I seldom felt patience or kindness. Usually terse and on once mild belligerenc. I think people were in general coping in a difficult work environment. It was difficult to get clear and accurate explanations of specific items on the Loan Estimates. One (female) manager who I spoke to was excellent and able to explain details with knowledge and patience (despite herworking long hours). 

Michael C. 

on Birdeye

6 years ago

N/A 

Samantha S. 

on Birdeye

6 years ago

Easy for the most part.