PENNYMAC

Jesus V. 

on Birdeye

6 years ago

Excellent service and the entire process was very quick. 

JAMES Killian J. 

on Birdeye

6 years ago

PennyMac was awesome from start to finish, could not be happier. 

Robin P. 

on Birdeye

6 years ago

It was difficult to work with a "team" rather than only communicating with one person throughout the process. I was given incorrect information a few times by other member's of Lana's team that caused me unnecessary stress. Working directly with Lana would have made things much more smoother and less confusing. Lana was great to work with and took care of situations that others on her team had made. Again, working with Lana was great and she was easy to work with. 

MANDERLY A. 

on Birdeye

6 years ago

Everyone was knowledgeable and professional and extremely helpful 

MICHAEL M. 

on Birdeye

6 years ago

Working with Iceania, of the m.a.c. team was great. She knew right away what documents were needed and if we had missed sending a requested document. 

PAUL P. 

on Birdeye

6 years ago

Friendly people who gladly answered all my questions and were always open to going into more detail on the process. 

JUSTIN J. 

on Birdeye

6 years ago

We received no communication from you unless we attempted multiple times to get information. Things were put on hold due to lack of communication on YOUR end forgetting to send a request to documents YOU already had. Wish we would have gone with a different mortgage company because your service was unacceptable. 

Thomas C. 

on Birdeye

6 years ago

The process, from online application, through closing was quick and easy. Both the loan originator as well as Erica and the macTeam were quick, efficient, and easy to work with. 

BRIAN P. 

on Birdeye

6 years ago

Everyone we worked with at PennyMac was fantastic! Attentive and very responsive. This was by far the best refi experience I have ever had! Great job PennyMac team!