PENNYMAC

DIANA E. 

on Birdeye

6 years ago

overall my experience with PennyMac was very good. Maxwel Mitchell was always in contact with me and from the beginning he helped me choose the best option that would suit my needs. Thank you. 

KEVIN L. 

on Birdeye

6 years ago

My Loan process went very well considering delays experienced due to COVID-19 pandemic. Only a few days over the promised closing date, but communication between the PennyMac team and myself were all timely and to the point. Very easy team to work with. 

Karen C. 

on Birdeye

6 years ago

N/A 

MARIA C. 

on Birdeye

6 years ago

I had a great experience with my refinancing of my loan. Thank you so much. 

HIRA S. 

on Birdeye

6 years ago

The refinance process for was very fast. happy to work with PennyMac. 

ANNA S. 

on Birdeye

6 years ago

Easy process. 

Joshua B. 

on Birdeye

6 years ago

While there were hiccups, Max worked hard to get everything resolved. The only frustrating part was having to wait multiple times for answers due to things I wasn't even aware of. Also was not able to do the first closing because of a clerical error. But everything was worked out and I appreciate all the work that was out into making that happen. 

Jacob C. 

on Birdeye

6 years ago

Very friendly staff and made everything understandable for a first time home buyer. 

Stacy P. 

on Birdeye

6 years ago

Initially, the process was pleasant. However, trying to get in touch with someone was painful. I understand the remote workforce and challenges that COVID has created, however, their should have been a better plan in place. My closing dates were rescheduled multiple times without communication or notification. Cash to closing changed after confirmation due to date of actual closing date. I was accommodating to all scheduled dates.