PENNYMAC

CLINT F. 

on Birdeye

6 years ago

Good rate and timely closing 

Debbie C. 

on Birdeye

6 years ago

Great experience all around! 

Natalia H. 

on Birdeye

6 years ago

Very straightforward process and felt very happy to work with Tracy. She did an amazing job answering all my questions 

Toni K. 

on Birdeye

6 years ago

Being able to speak with a representative when questions arouse. Additionally, there were times correspondence/requests for documents came from another office/representative. At times not sure who I was dealing with. 

LARRY H. 

on Birdeye

6 years ago

I selected Great because there was no selection between "Great" and "Just All Right". The rating I would give is "Good". There were some time labs between getting responses that some how were not received for periods of time. I understand that this may have been impacted by the COVID-19 and demand imposed by the low interest rates. Recommend that you consider offering what your competitors are "allowing lowering interest rates if they lower before closing. Especially Existing Customer. 

Sherri L. 

on Birdeye

6 years ago

The process was easy. 

Lakshminarayanan G. 

on Birdeye

6 years ago

Nice work by all involved 

Jacob C. 

on Birdeye

6 years ago

Very friendly staff and made everything understandable for a first time home buyer. 

Stacy P. 

on Birdeye

6 years ago

Initially, the process was pleasant. However, trying to get in touch with someone was painful. I understand the remote workforce and challenges that COVID has created, however, their should have been a better plan in place. My closing dates were rescheduled multiple times without communication or notification. Cash to closing changed after confirmation due to date of actual closing date. I was accommodating to all scheduled dates.