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3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
My Loan process went very well considering delays experienced due to COVID-19 pandemic. Only a few days over the promised closing date, but communication between the PennyMac team and myself were all timely and to the point. Very easy team to work with.
N/A
Greg and Richard were very attentive and willing to help and were pleasant and knowledgeable when talking on the phone.
The refinance process for was very fast. happy to work with PennyMac.
Easy process.
While there were hiccups, Max worked hard to get everything resolved. The only frustrating part was having to wait multiple times for answers due to things I wasn't even aware of. Also was not able to do the first closing because of a clerical error. But everything was worked out and I appreciate all the work that was out into making that happen.
Great experience all around!
I selected Great because there was no selection between "Great" and "Just All Right". The rating I would give is "Good". There were some time labs between getting responses that some how were not received for periods of time. I understand that this may have been impacted by the COVID-19 and demand imposed by the low interest rates. Recommend that you consider offering what your competitors are "allowing lowering interest rates if they lower before closing. Especially Existing Customer.
Nice work by all involved
PENNYMAC has a 4.5 star rating with 6,877 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.