PENNYMAC

Nicholas M. 

on Birdeye

6 years ago

Loan originators and processors effectively communicated details through each phase of the process. 

Colby K. 

on Birdeye

6 years ago

Not much back and forth 

KEITH W. 

on Birdeye

6 years ago

No one reached out at anytime to review any documents with me. I have had many mortgages so it was not a big issue but it was not world class service. I had to ask what the closing date was it was never visible or communicated. No one ever told me what my wife’s code to sign documents would be and she got locked out and could not sign the disclosures. I asked Tracy several times for help before she told me that Karen didn’t even need to sign. Could have been a lot better 

Leroy Hobson J. 

on Birdeye

6 years ago

Our service agent was outstanding! Max walked us through every step of the process. He provided timely updates, patiently answered our questions and made this one of the smoothest refinances we’ve ever experienced. 

Kathleen B. 

on Birdeye

6 years ago

Adrianna was lovely to correspond and work with! Knowledgeable and nice all in one great personality. 

James W. 

on Birdeye

6 years ago

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Nayland O. 

on Birdeye

6 years ago

communication after the loan was pre-approved was beyond poor. As well, knowing where your customer is located would be good. We had a number of calls at 8 or 9pm about our loan because the officer was west coast and we are east coast. This really isn't a good thing for a large company and nobody wants to be talking about their loan at that time of night. In addition, having up-to-date documents at closing is really important. The documents were slow in coming and were inaccurate when we receive 

JESSICA R. 

on Birdeye

6 years ago

I would of appreciated more communication with me and the lender on changes and documents. 

Brian K. 

on Birdeye

6 years ago

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