PENNYMAC

Eleanor M. 

on Birdeye

6 years ago

I got help when my Experian credit check was very difficult to access to remove the credit freeze. They were very patient with me when it took extra time to send documents. 

John Stine I. 

on Birdeye

6 years ago

The second time i went through the loan process it went very well. Everything was communicated well and the closing was earlier than i expected and cheaper. The first time however was a nightmare. I was asked for all manner of documents that did not make sense to me. I called the loan officer at least a half a dozen times with no answer, left a voicemail to no response, and emailed him to also no response. Then was denied the refinance with no warning. 

BRIAN W. 

on Birdeye

6 years ago

Closing was delayed because paperwork had not been received. Overall an easy process. 

RAMONA W. 

on Birdeye

6 years ago

great 

Paul Broussard J. 

on Birdeye

6 years ago

Easy process 

Christopher W. 

on Birdeye

6 years ago

in short, it was a fiasco from beginning to end but they only allow 500 characters so I won't go into detail. Very poor service. Wrong information on closing documents and BLANK documents they wanted us to sign. Unnecessary costs incurred (2 appraisals). Resending of documents and HR employment verifications again and again and again that they claimed to not get but then verified they did in fact have them all.....and that's the short version. 

CHARLES H. 

on Birdeye

6 years ago

Great! 

Keith S. 

on Birdeye

6 years ago

I'm very happy that I refinanced my house with PennyMac. It was a lot easier than I expected considering all communication was via phone until I signed the closing documents. Their customer service was great and overall it was a great experience and decision that not only lowered my mortgage payment but is also going to save me a ton of money. I would recommend to anyone! 

George D. 

on Birdeye

6 years ago

na