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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Good, attentive, willing to check warranty.
Business response:
Thank you for taking the time to share your feedback. We are pleased to hear that you found our team to be attentive and helpful, especially regarding checking your warranty coverage. Your experience with our service team reflects the level of care we strive to provide all our customers. We are sorry, however, to see that you are not fully satisfied with your visit. We would appreciate the opportunity to discuss your experience further and ensure we address any concerns you may have. Please contact Claude Chiles, our Service... read more
Logan was rude and condescending. He told me the appointment time is when the customer needs to be there not when service starts. I only needed a light bulb replaced, but I ended up waiting at Ford for 2 hours.
Business response:
We are concerned to hear about your experience, and we understand your frustration. The service you've described is not the standard we strive for, and we are sorry to hear that you feel this way. Your feedback helps us identify areas where we can improve our service process and customer communication. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Claude Chiles, our Service Director, at 623-523-6180 so we can address your concerns directly.
ll is good but do not need being told about what I do not need
Business response:
We are absolutely thrilled to hear that things are going well with your experience. We understand that you prefer a more straightforward approach without unnecessary suggestions.
Vehicle still not fixed after 4 times back Customer service is horrible Quality of work is horrible
Business response:
We understand how disappointing it must be to bring your vehicle in multiple times without the issue being resolved. This is not the level of service or quality we strive to provide. Our Service Director, Claude Chiles, would like the opportunity to personally review your situation and work toward a resolution. Please reach out to him directly at 623-523-6180 at your earliest convenience.
The service man that I had was just rotten. He never kept me up-to-date took their time fixing my car plus I had a rental it was costing me $70 a day and my car still isn't fixed today after I paid $1800 for it it's still making the sound. I will not take my car back there again. I never had trouble with anybody else, but this service man was no good and I've been going there for years. I would not recommend him to nobody.
Business response:
We understand how upsetting it must be to have ongoing issues after such a significant repair. Our Service Director, Claude Chiles, would like the opportunity to personally review your repair history and ensure your concerns are resolved properly. Please contact him directly at 623-523-6180 at your earliest convenience.
Car was not was when they said they would. Tried to charged a shop fee of 49 bucks Car was not ready durning SLA
Business response:
We understand how frustrating it can be when your vehicle isn't ready as promised, and we regret any inconvenience caused by the delay and the unexpected shop fee. At your convenience, please contact our Service Director, Claude Chiles, at 623-523-6180, so we can review the details of your visit and address your concerns directly.
I was informed that Peoria Ford had the recall parts I needed which is why I utilized thier services. Dropped my vehicle off with them for the recall repair and 20k mile maintenance. A week later I was advised they had just got the parts and would begin work, a week later. A week after that when I further inquired the status, I was advised my items covered by warranty I needed replaced weren't able to be replicated by the staff and the battery had died. Huge suprise to me, I had zero issues with my battery before. Service ad... read more
Business response:
What you've described regarding the communication timeline, the unexpected battery concern, and confusion about the wiring diagnosis is certainly not the level of clarity or care we aim to provide. We understand how important it is to have confidence in the service process and to receive consistent, accurate updates along the way. At your earliest convenience, please reach out directly to our Service Director, Claude Chiles, at 623-523-6180.
I waited for almost a full year for a part to fix a recall. The only reason I got the part needed is because I called to ask about it and the person who answered was able to make it happen. I find it absolutely unacceptable that a recall on a part that I can't find on Amazon could not be replaced for almost a year!
Business response:
We understand how upsetting it must have been to wait so long for something so important, especially when it affects your vehicle's safety and reliability. Unfortunately, parts availability for certain recalls can sometimes be delayed by manufacturer supply issues, but that certainly doesn't make your experience any less valid or acceptable. Please reach out to Claude Chiles, our Service Director, at 623-523-6180 so we can personally discuss your experience and ensure everything has been properly taken care of.
Poor customer appreciation by the used car sales manager. Service tech (Logan)was top notch
Business response:
We are delighted to hear that you had such a positive experience with our service team. It's wonderful to know that our technician provided you with top-notch service and made such a strong impression during your visit. Your feedback about our service department truly means a lot to us, and we appreciate you taking the time to recognize the excellent work.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 8,964 reviews.
When is Peoria Ford open?
Peoria Ford is open now. It will close at 7:00 p.m.