Pet Medical Center and Spa

Addie D. 

on Yelp

7 years ago

Don't take ur pet here if they're sick. They will guilt u so bad into getting blood work and X-rays stead of working with u on what's best. It's clean and friendly somewhat (depends on who asks u up front) but that's it. Save ur self money and find another vet. They're too pushy when it comes to blood work and X-rays 

Shauna A. 

on Yelp

7 years ago

Update: They called that Monday and they refunded the late fees and have been better since. Trying a work day instead on my vacation. Won't use Saturday for grooming, but the weekdays seem good, the lady who does our dogs is good and the dogs seem happy. We have have been going here for a while now for grooming and today they were very rude and charged a late fee. They didn't say they were closing when they called at 1230 to say our pets were ready and we have picked them up after 1 before. My fiancé was going to come from... read more

Lauren W. 

on Yelp

8 years ago

Just picked up my mom's dog after a 3 day stay. They lost her toys, her bed was ruined by another dog, she smells like she has been swimming in urine and they charged us every day for "play time" which lasted a total of 15 minutes. Further, my mom lost her deposit because my mom came to pick her up early even after my mom pointing out all of the issues listed above. They over-treated her for fleas rather than pulling her chart and looking (it WAS our vet as well). EXTREMELY disappointed and concerned about the care my mom's ... read more

Madison D. 

on Yelp

8 years ago

I honestly do like this place. My dog stays here often when I go out of town and gets all of his grooming done here. However, my experience last weekend really left me upset. My dog always gets groomed on his last day being boarded. He gets his grooming and bath and is not to play in doggy day care after so he comes home all nice and clean. I spoke with the groomer the morning of and she said she was bathing him and would make sure that he did not play with other dogs. She called me once he was done with his bath and we pick... read more

Nancy C. 

on Yelp

8 years ago

I have taken my dog there for 4 years and except for a concern over unnecessary expensive tests I have been satisfied with the staff and especially the cleanliness of the office. Recently that changed when my dog needed over $2000 in dental surgery and I was told her teeth should have been cleaned annually. My dog gets annual (and expensive) checkups there which includes having her teeth checked and I brush her teeth every day. I wrongly assumed that if her teeth were ready to be cleaned, they would have told me. She had j... read more

Lizzie R. 

on Yelp

9 years ago

I went in today to board my dog in the VIP $39 a day Suite. To my surprise he was walked passed the door that lead to that area and taken to the kennel area. When I inquired why, I was told he will be placed in a Suite in the back but the ones with the web cameras were booked. Now I was given a tour months ago, when I used them before, there is no Suites in the rear . Oh yeah; the reservation were made weeks in advance. BE AWARE and make sure you get what you are paying for. She gets paid to make her response, I don't... read more

Jaime H. 

on Yelp

9 years ago

I am so disappointed to write this one star review. I have been taking my little dog up to this facility for several months for doggie daycare. My dog seemed to enjoy it, and I appreciated the professionalism and friendliness of their front office staff. I adopted a new rescue dog last week and was informed that they were no longer taking new doggies into day care, not even brothers or sisters of existing clients. Nor did they indicate any interest in a first come first served reservation system for their day care. Curr... read more

Jeffrey C. 

on Yelp

9 years ago

We had a miserable experience. Our dog got his leg broken so we took him to the emergency vet on Blackstone near Herndon to get him taken care of. Although the cost there wasn't what we'd call reasonable, we paid for it. The next day we set up an appointment for the following week at the Pet Medical Center for his follow up. Everything was cool. When I dropped him off the technicians didn't have any idea on when he'd be done, which was the first sign of things being weird. But it was fine and I left him and went to work. A f... read more

Cindy G. 

on Yelp

9 years ago

This is a total modification of my previous 5 star review which I deleted. Originally I used them as doggy day care and early on it was an excellent choice. After my dog had attended regularly for approximately 16 weeks, I learned that all is not as it originally seemed. During this time, he received minor injuries several times. The vet examined the injuries and treated them accordingly. The last injury he received was a minor scratch on his foot. They advised me of this when I came to pick him up, but did not bring my dog ... read more