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Pet Medical Center and Spa
- Veterinarians
- Fresno, CA
About this business
Location details
621 W Fallbrook Ave, 621 W Fallbrook Ave, Fresno, CA, 93711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Have taken my pets here several times over the last few years. Always good service and easy to get appointments. Doctors are generally very nice and knowledgeable. What's keeping them away from a higher rating from me is the price tag. Office visit and routine shots for my 3 cats just cost me over $500! And I had no idea that much till I went to check out. Prices were not always this steep. If I had the luxury of extra cash I'd continue here.
We have been going to this vet since about 2008. We loved them for years. But these last few years, we haven't had the same confidence we once did. They just look at our dog quickly and give us a quick diagnosis and leave. It is hard to get someone to actually discuss what is going on. I finally had enough when I scheduled bloodwork for my dog, and they failed to tell me that she needed to have her thyroid medication 4-5 hours before the appointment. But the attendant scheduling the visit wasn't even sure and had to double-c... read more
Business response:
We take your feedback seriously. Thank you for letting us know about your experience. Please feel free to reach out to us at (559) 436-4444 to discuss further.
They wouldn't even make an appointment over the phone. They wanted me to come down and fill paperwork and then make an appointment. Crazy!!!!! More complicated than people doctors. I do not recommend
Not sure what I was thinking giving 2 stars, they don't even deserve one strictly because of the office manager. The person responding to my review is a complete liar. Do not take your pets here if you want to be respected and/or charged appropriately. I've gone to another local vet and the experience is night and day. For example, the police were NEVER involved. I was threatened with police for simply asking to discuss a bill in person? Do not trust this establishment. Please message me w any specific questions.
Business response:
Hello Josh, It is unfortunate that we could not resolve your concern over the phone. Our records do include a signed authorization form for services provided to Wyatt on 08/08/2024. Our lobby does have surveillance, but that is not something that is regularly provided to clients for viewing. During our calls both yourself and your wife made it very clear that you were dissatisfied with your visit and did not wish to return. We agreed that it would be best if you found another facility that you felt could provide more appropr... read more
So, dropped my Jack Russell's off on Friday for a reserved VIP Suite with camera. They tell me they will email me camera info. Saturday morning still no email. Call them and they say they will resend. Not that they sent it on Friday because I got their application email just fine. Now it's Saturday afternoon and still no email. So I call again and was told they were having issues with their IT and would give me a discount and text me pics. Sunday, still no camera info but no time to call. Monday I pick up dogs and t... read more
Business response:
Hi Tim, I apologize that the the stay did not meet your expectations. Our system shows that the email was sent from our front desk, but it seems that it did not arrive as expected. This is very uncommon, and we are researching the issue to prevent future instances. We were glad to provide the one time courtesy discount, as we understand your concern for your pets, however there is not an additional charge attached to the kennels that have video monitoring, so we do not typically provide discounts. I completely understand &... read more
Why was I charged for a large dog when my dog was 4months? Why is it that you doctors push meds on my dog who isn't even old enough to take them? Why is it that I'm not the only one who has had more than an unpleasant experience with your customer service at the counter? Maybe they should be more educated on pricing and knowledge of dogs. I'm glad you took the time to answer nothing but I am more than happy to never return to your establishment just make sure I receive his med docs in my email. Thanks have a pleasant day.
Business response:
I am glad to hear you were satisfied with your pet's grooming visit. I see he came for grooming in June. The total cost for the grooming appointment included bathing, brush, dry, nails, teeth, ears, a sanitary trim to the face, feet and fanny, as well as a full body de-shed. In early July your pet was due for a flu vaccine, and as since this was your pet's first medical visit at our facility, examination by a Veterinarian was required in order to establish a relationship, evaluate the pet's health, and safely move forward ... read more
So I just received this letter in the mail pretty ironic and funny how I just told them to give me the paperwork and I would never be back yet they find it necessary to tell me that they are gonna discontinue any future services peri think it was pretty clear when I told them to take a hike it was pretty clear when I told them to take a hike in not such nice terms. Maybe if curious spent more time Helping customers and less time writing letters they would have that 5 minutes theDr would have had that 5 minutes to come out a... read more
Business response:
Hi David, I do apologize if we misunderstood what kind of appointment you needed. I see here that Gemma Rose's appointment was made for a DAPP vaccine booster and was scheduled with a technician. Appointments made for just vaccines are scheduled as such if the client does not communicate pressing health concerns at the time of scheduling, and has a current doctor exam on file. The type of appointment is communicated to the client at the time the appointment is made. Our team did offer to work you in the same day so that Gemm... read more
I am so disgusted with the lack of professionalism and service that I received from this vet clinic! When I dropped off my dog (boarding for 4 nights, groom on pick up day plus getting all of his yearly shots) and when I made the appointment, I specifically asked to include a 12 month prescription for heartworm preventative medication. I gave the intake person a copy of last years Vet receipt (from a different Vet) to show them what my dog received last year (rabies, distemper, heartworm check, rattlesnake booster, etc.). ... read more
Business response:
Hello Marilyn, I had hoped that emailing you directly would help clear up some of your concerns. I apologize for the frustration, and any miscommunication. I assure you, as stated in the email, Mojo received his canine flu, and rattlesnake vaccine on 5/6/2021. The rattlesnake and canine flu vaccines did not appear on the invoice, as the charges were not entered when you submitted payment at the reception desk. My team alerted me of the mistake and missing charges, and rather than ask you to make a trip in to pay the remain... read more
Thank you for the quick response but you completely missed what was upsetting. I understand the credit card policy. That wasn't the problem. The problem began when your employee accused me of "always being a problem" when I have not been. Your employee told me that she "doesn't care" because she "only works there 1 day a week." In the service industry, these are pretty concerning remarks by an employee. Needless to say, you have lost a customer, but given your remarks, I'm sure you don't mind.
Business response:
Hello Mahtab, I tried to reach you via phone call today to discuss your concerns, but was unable to speak with you directly. I understand that you are frustrated with Care Credit's card use policy. It is Care Credit, as well as hospital policy, that legal identification be presented with a Care Credit Card in order to verify that the user is in fact authorized. It is denoted in Care Credit terms and conditions. I see it recorded that this is not the first time this has been an issue, and I apologize if this was not made clea... read more
Frequently asked questions about Pet Medical Center and Spa
How is Pet Medical Center and Spa rated?
Pet Medical Center and Spa has a 4.5 star rating with 578 reviews.
When is Pet Medical Center and Spa open?
Pet Medical Center and Spa is closed now. It will open tomorrow at 7:00 a.m.