Pet Medical Center and Spa

Tim A. 

on Yelp

2 years ago

So, dropped my Jack Russell's off on Friday for a reserved VIP Suite with camera. They tell me they will email me camera info. Saturday morning still no email. Call them and they say they will resend. Not that they sent it on Friday because I got their application email just fine. Now it's Saturday afternoon and still no email. So I call again and was told they were having issues with their IT and would give me a discount and text me pics. Sunday, still no camera info but no time to call. Monday I pick up dogs and t... read more

Fillmore S. 

on Yelp

4 years ago

Why was I charged for a large dog when my dog was 4months? Why is it that you doctors push meds on my dog who isn't even old enough to take them? Why is it that I'm not the only one who has had more than an unpleasant experience with your customer service at the counter? Maybe they should be more educated on pricing and knowledge of dogs. I'm glad you took the time to answer nothing but I am more than happy to never return to your establishment just make sure I receive his med docs in my email. Thanks have a pleasant day. 

David P. 

on Yelp

4 years ago

So I just received this letter in the mail pretty ironic and funny how I just told them to give me the paperwork and I would never be back yet they find it necessary to tell me that they are gonna discontinue any future services peri think it was pretty clear when I told them to take a hike it was pretty clear when I told them to take a hike in not such nice terms. Maybe if curious spent more time Helping customers and less time writing letters they would have that 5 minutes theDr would have had that 5 minutes to come out a... read more

Marilyn D. 

on Yelp

4 years ago

I am so disgusted with the lack of professionalism and service that I received from this vet clinic! When I dropped off my dog (boarding for 4 nights, groom on pick up day plus getting all of his yearly shots) and when I made the appointment, I specifically asked to include a 12 month prescription for heartworm preventative medication. I gave the intake person a copy of last years Vet receipt (from a different Vet) to show them what my dog received last year (rabies, distemper, heartworm check, rattlesnake booster, etc.). ... read more

Mahtab A. 

on Yelp

4 years ago

Thank you for the quick response but you completely missed what was upsetting. I understand the credit card policy. That wasn't the problem. The problem began when your employee accused me of "always being a problem" when I have not been. Your employee told me that she "doesn't care" because she "only works there 1 day a week." In the service industry, these are pretty concerning remarks by an employee. Needless to say, you have lost a customer, but given your remarks, I'm sure you don't mind. 

Heather C. 

on Yelp

5 years ago

So disappointed with the boarding service. Brought my Olde English Bulldog in to stay for 4 days and originally chose a normal kennel and was told he would get out a few times a day to potty and clean his kennel and signed up for some additional play time. Staff walked him back to his kennel and my husband said our dog seemed happy and followed the staff with no problem. About 30 minutes later, we get a call that they are having to move him to the back and placed in a double kennel because he was acting timid and aggressive.... read more

F E. 

on Yelp

5 years ago

When a veterinarian doesn't know the difference between a Siamese mixed cat and a domestic shorthair cat, you know that you are in trouble. Pet Medical Center & Spa didn't give me much hope. I was a hospital corpsman (medic) in the Navy, and we weren't trained to communicate in Code or numerology or give a knowing look to a visible camera that the spa has in the exam room. Does anybody know what a BUTT Scratcher is because the only language that I know how to speak is Formal English. Butt Scratcher must be in the dictionary ... read more

taylor u. 

on Yelp

6 years ago

Frustrated with my experience today- made an appt a week ago for my cat to be groomed. They set the expectation that she would need to be examed before they could sedate her for grooming. I understood. I brought her in and they explained again. When I called to ask a question (15 mins after dropping her off) they told me she would not be able to be groomed today. They stated the doctor wasn't able to see her until after noon due to emergency surgeries. I understand that things happen but I made this appt a week ago for her t... read more

Karen D. 

on Yelp

7 years ago

I have used PMC for the last 3 years for boarding. I found the the facility to be clean and staff very nice. For the last 2 years, I started using their medical center also. I became very disheartened with this facility for several reasons. I have two small dogs. I was informed that they both needed the flu shot. With that would require an exam (even though they have had prior exams), and then would require a booster shot, and again, another exam was required (3 weeks later). Total for 2 flu shots was $320.00. I was ... read more