Pet Medical Center and Spa

4.5

Veterinarians
Fresno, CA

About this business

Healthcare Veterinarians

Location details

621 W Fallbrook Ave, 621 W Fallbrook Ave, Fresno, CA, 93711, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 6:00 p.m.
Tue	7:00 a.m. to 6:00 p.m.
Wed	7:00 a.m. to 6:00 p.m.
Thu	7:00 a.m. to 6:00 p.m.
Fri	7:00 a.m. to 6:00 p.m.
Sat	9:00 a.m. to 1:00 p.m.
Sun	Closed

4.5541 reviews

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Tara S.

9 years ago

Do not board your pet here!!! After boarding my boxer puppy here she lost so much weight! They don't really play with your pet like they state they will on their website. They let my puppy out with other dogs (I watched on the video monitor) and let the male dogs ride her!! She was not spayed and they didn't even try to stop the situation. After seeing this on the video I called them, they put her back in her pen and never played with her after the incident. They put her coat in her pen(NOT OH HER) to sleep with like a blank... read more

Business response:

We welcome all feedback and would appreciate your honesty first and foremost, we do not appreciate blatant lies in a public forum to slander our business. You were contacted by the boarding manager after your stay to address your concerns and she confirmed that your pet ate regularly during her stay and you spoke with her during your pet's stay on more than one occasion. Many staff members spoke to you during your pets stay and explained to you that her coat was stowed in her cubby and was never left in her room. A staff mem... read more

Kaceu M.

10 years ago

BE CAREFUL when you board your dog! I will NEVER use this facility again. Terrible service. They were not good with our dogs! They paid no attention to them! You don't get what you pay for and it is very misleading! We even had the rooms with the cameras and watched them! Never again! Lesson "unfortunately" learned!!!

Ali G.

10 years ago

Thanks Kelly for your response. I especially appreciated the condescending tone as you apologize that I didn't know you had males working there. As a loyal customer of well over 7+ years I know you have several different veterinarians and technicians. Every time I called to make an appointment I specifically ask if it's a male or female veterinarian because of my dogs issue with males. Your male veterinarian came into the room after I specifically told your technician that my pup was not male friendly. That was not appro... read more

Business response:

Thanks for your feedback. I apologize if you were not aware that we have more than one doctor that works at our facility, we actually have quite a few so that we are able to offer more flexibility to our appointment schedule. In our veterinary facility we have both male and female doctors and employees. I apologize that we don't declare the sex of the staff when each appointment is made as that would be discriminatory, however we are happy to schedule with specific doctors upon request. When you were here for your appointme... read more

Bonnie J.

11 years ago

I would have to say that it is difficult to find a good veterinary practice where as a customer you feel completely comfortable. I took my cat to this practice and was pretty satisfied with the doctors and staff. Today I had to take my cat to be euthanized. I am extremely disappointed and upset about the experience. We scheduled an appointment and experienced disorganization from staff and being rushed like we were just a number. I was also given incorrect information about the euthanasia fee by staff prior to our appoi... read more

Business response:

Hi Bonnie, We are very sorry for the loss of your pet. End of life decisions are never easy and can be a difficult time for many families. We did speak about this privately and I hope that we addressed your concerns. Thanks for your feedback.

christina m.

13 years ago

I'm so sick of this place. Stay away from Wendy the technician. She is not only rude and careless, but says rude things about clients within earshot! Very unprofessional and shows no empathy towards clients or patients. A few years ago they changed management, the new manager is Kelly, who lacks any human emotion. Once she took over, prices went up and service went down. Kelly cares about money, and I understand that this is a business and they have bills too, but she's just downright greedy. They market themselves very wel... read more

Business response:

Hi Christina, Pet Medical Center does not do any advertising and all of our clients come directly from personal referral, so it is very important to all of us that our clients our satisfied with the service they have received. It is best medicine and our responsibility to provide the client with the optimal treatment plan for the pet and the client always has the opportunity to accept or decline those recommendations. Based on your comments, I understand that you may not agree with our business plan, however Pet Medical C... read more

Sherri V.

13 years ago

MY WORST VET EXPERIENCE EVER I adopted a pet through a local organization (ACT) and took him to Pet Medical Center for a wellness check-up that was included with the adoption. Dr. Johnston (loony lady) quickly gave three vaccinations and rang me up a bill I wasn't expecting. I really feel like I was robbed and deceived. My main purpose for taking him in was to get all his vet records to take to my vet.

Business response:

Thank you for your comments. We value our relationship with ACT and enjoy meeting all of the new adoptive parents. We extend a FREE exam to new pet parents of ACT pets so that new parents have the opportunity to see a veterinarian and receive a medical examination at no charge. This examination gives the new parent an opportunity to ask questions of the veterinarian and also gives the veterinary staff the opportunity to educate the parent on what medical care will be required during puppyhood. Your comments speak to the fact... read more