Pet Paradise Plano Premier

Kristine C. 

on Yelp

4 years ago

Worst experience ever! Booked the reservation, confirmed that they could take a diabetic cat who needs a daily injection. Then, with a flight to catch and pressed for time, they refused our cat! Said they aren't "allowed" to give the shot, even with our permission. It was even IN THEIR NOTES that she would need the injection! Not happy! 

Joe U. 

on Yelp

4 years ago

I would steer clear. It's under new management and although I used to take my dog here for many years, the most recent time I left her here they screwed up and didn't feed her for over 24 hours and tried to make it seem like that wasn't a particularly big deal. 

Cassie B. 

on Yelp

4 years ago

Dropped my dog off for an ultimate bath and a deshedding add on. When I picked my dog up his ears had not been cleaned I had to come home and do it myself. He also had a lot of loose fur still which he shouldn't have had since I paid for the deshedding. She also stated my dog was scared to be blow dried but my dog has never been scared of a blow dryer in fact I blow dry him every morning when doing my hair. Makes no sense but definitely will not be returning. 

Brittany B. 

on Yelp

4 years ago

I can't speak for the boarding option at this place, but I can say that one should avoid it if they just want to get their dog bathed/teeth brushed. I have had suspicions in the past that my dog doesn't actually get bathed, but it just sprayed with perfume and that his teeth don't get brushed at all. Today, our vet confirmed that there is no way his teeth have been getting brushed. He is going to have to have a couple of them extracted. I hate myself for wasting my money on this place. I will never go back. 

Jeramiah N. 

on Yelp

5 years ago

The people seemed friendly and nice but the check ins a friend of mine did while I was out of town left me unimpressed. They let my friend take my dog out of the kennel for the day to go to the park but she was covered in Pee and apparently reeked. I call informing them that my friend would be taking my dog out a day early for the final night and informed them that my dog was covered in piss and they had neglected to rinse her off or anything. They then asked if I would like to pay for a bath for 40 dollars. I said "well wha... read more

Michael P. 

on Yelp

5 years ago

I just picked up my dog from a scheduled grooming, de-shedding and nail trim. The last time I took him in, I was charged $60... this time I got a shock that the price was now $86.50. Then I was asked if I wanted to give the groomer a tip... after the $26.50 increase in price. It has been a little over a month since his last visit, so the price increase is definitely excessive. When my dog came out it was apparent that whoever did the work is a rank amateur or was not paying attention today. He was definitely NOT brushed... read more

Renée B. 

on Yelp

5 years ago

Do not leave your in tact male here. My poor baby's testicles were burned and swollen and the people said nothing to me when I picked him up. He was there for a week. Not sure how that happened, but it took weeks to heal and he has a huge scar now. He was also extremely congested and was reverse sneezing like crazy for weeks after. My poor sweet baby dog had never been boarded before and now my trust is broken to do so again. Very disappointed. I was so mad at myself for leaving him afterwards. I cried. I would post a photo ... read more

Brent W. 

on Yelp

6 years ago

Had some great experiences in 2017 with Pet Paradise but ended up using a private house sitter for the past couple years. She couldn't handle large dogs anymore though (ours is 110#s) so we decided to use Pet Paradise again. Our dog suffers from anxiety and can be aggressive towards strangers when stressed. My wife notified Pet Paradise about the situation and their assistant manager was very understanding and said they'd welcome him in for a day to assess him. When I arrived, I again explained the situation to the front de... read more

Elizabeth H. 

on Yelp

6 years ago

I live nearby and they let the dogs bark all of the time! I've also heard people yelling at the dogs and they use an obnoxious horn sometimes to try and quiet the dogs; doesn't work most of the time.