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Pet Paradise Plano Premier
- Pet Boarding
- Plano, TX
About this business
Location details
3365 Premier Dr, Plano, TX, 75023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
My dog attends daycare, training, & boards at Pet Paradise quite frequently. We have been clients since the day of the resort opening. I must say... I am completely pleased with every service I have had, they have far surpassed my expectations, I will never take my dog anywhere else. The facility is ALWAYS clean and in tip top shape, and there is PLENTY of room! The staff are always attentive, and they truly show how much they care about the animals. They know both me and my dog by name, and I am always welcomed with a warm ... read more
I was referred there by my mom we went out of town for a family vacation last week, I was told my dog would have playtime with my mom's dogs 2 hours a day split up an hour at a time and I can look at the camera on the website and they would add notes to the chart so I would be let know when to get on the web cam. That did not happen, they knew my dog is very nervous and I wanted to check on her while I was gone. I called to see what the issue was and was told they would fix it so I can log in and see my dog with my mother's ... read more
Business response:
Hi Tiffany, thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and that there may have been some miscommunication regarding our pricing and services offered. Pricing can vary based on a customer’s applicable rates and services requested, and we appreciate the opportunity you gave our management team to clarify that with you directly. We value your feedback regarding your overall experience and will continue to review our communication processes with our team.
WENDY is EVERYTHING. We are loyal. She lives for the wellbeing of these animal guests. So grateful for the care she's given my basset and beagle (RIP you crazy bastard). I'm very private. I do not leave online reviews, usually. Hence the fake name. But Wendy is exceptional. She seems like me, hyper, and so she keeps all balls in the air! Great person.
I feel my Golden Doodle was traumatized here at this location. The accommodations are not near what Kyle and Georgetown have. The groomer contacted me telling me she was going to have to shave her tail because of matting. She is groomed at another Pet Paradise every 4 weeks, and I have never had to have her tail shaved! Her ears were not plucked, also requested a trim on body, it was almost shaved and she was 'not able' to do trim with scissors after the razor cut, BUT I was charged full price. It is not the money it wa... read more
Business response:
Hi Patti. We’re so sorry to hear about your experience and the concerns you’ve raised about your Golden Doodle’s grooming and care. The health, comfort, and well-being of pets in our care are always our top priorities, and we regret that we fell short of your expectations. We truly appreciate your feedback and would welcome the opportunity to speak with you directly to learn more and address your concerns.
Hate to leave bad reviews since I can't speak to the nature of the grooming services. I've tried to work with them now for two weeks and I've been rescheduled three times now. Today was the last straw. Before it was moving the appointment by a couple of hours (fine, totally understand), then it was moving it to another day (again, I'm flexible) but my appointment is tomorrow and I just got a message that the system overbooked. That's the same excuse as the last two times and a huge red flag. They wouldn't be able to see my d... read more
Nice staff but my cat smelt like pee when I picked him up. I won't be bringing him back here. I'm going to have a pet sitter come to my home and take care of him my next trip. Not satisfied.
Business response:
Hi Ashley! We're sorry to hear about your recent experience with us. We prioritize cleanliness in our resorts and regret that we fell short of your expectations. We would love to speak with you further about your experience and have the opportunity to create a better impression!
Terrible terrible and more terrrible!! They have a great lack of caring and honesty!! They boarded black lab for my daughter during their spring break vacation and when my son-in-law went to pick him up on their return (1 week later), they never gave him a bath and he had a terrible infection on his neck. This infection cost them a vet to their vet and in excess of $600. This terrible boarding place refused to acknowledge the problem and just "walked away", even after hearing directly from the vet! Stay away from Pet Paradi... read more
Booked an appointment on line for grooming and got a confirmation and a reminder email. Got there and we were told the "software" they use overbooks and they couldn't groom our dog today. We don't live close by, 12 miles away, and ended up wasting an hour of our day. Sounds like poor management if they know it does that and they don't correct it. Simply checking the bookings and notifying customers would do.
Business response:
We want apologize for any misunderstanding. This is absolutely not the experience most of our customers are accustomed to. We want to make sure this does not happen again, so please email us directly at plano@petparadiseresort.com or +1 972-424-7387. We look forward to connecting and turning this into a much more satisfactory experience for you.
Terrible service! Instead of communicating what needs to be done they wait to last minute. They over book and when you come in they give you excuses on why they can't groom my dog. Even giving them the paperwork for the vaccinations she still said my dog wasn't vaccinated. It always happens when I bring him here. How is it that I've brought my dog 5 times here and they still have no records of his vaccines. Smh definitely not the place to take your dogs.. very unprofessional and un trained on their job.
Frequently asked questions about Pet Paradise Plano Premier
How is Pet Paradise Plano Premier rated?
Pet Paradise Plano Premier has a 4.3 star rating with 410 reviews.
When is Pet Paradise Plano Premier open?
Pet Paradise Plano Premier is closed now. It will open at 9:00 a.m.