Pet Paradise Plano Premier

Helen G. 

on Yelp

2 years ago

The business owners seemed to reply to my previous review, and they said they would escalate to "upper management", but I never got a message or any follow up. I'm only updating this because my dog has a BALD SPOT on her elbows STILL because she was sleeping in her urine that entire night and it was so itchy that she bit it until she was bleeding. Again, PLEASE do not trust this company for the well being of your dog. We now use Rover where our dog is so much happier and is actually loved and at the bare minimum cared for.... read more

Assryrian E. 

on Yelp

4 years ago

Horrible horrible horrible service if you love your pet you don't take it to this place, this is my last chance after three years of business with them it's a rip off short stuff unhealthy place for a pet to stay Extremely disappointing, I will call my credit card company and dispute my service schedule I try to give them a chance for the third time and after that even I tried to call supervisor to get a hold of someone but now I'm going to blast him all over social media again if you love your pet find a different place to ... read more

Sarah D. 

on Yelp

4 years ago

Pet Paradise had good reviews, and my typical boarding facility was full, so I gave them a try. My puppy was terrified from the moment I walked in the door (which is very out-of-character for her, and it should have been a red flag for me). I could hear multiple dogs howling when I dropped her off. There were several people helping out in the reception area. Other than her reaction and hearing the other dogs (which also should have been a red flag), the drop-off experience was fine. Upon going to pick her up, there was o... read more

Kristine C. 

on Yelp

4 years ago

Worst experience ever! Booked the reservation, confirmed that they could take a diabetic cat who needs a daily injection. Then, with a flight to catch and pressed for time, they refused our cat! Said they aren't "allowed" to give the shot, even with our permission. It was even IN THEIR NOTES that she would need the injection! Not happy! 

Joe U. 

on Yelp

4 years ago

I would steer clear. It's under new management and although I used to take my dog here for many years, the most recent time I left her here they screwed up and didn't feed her for over 24 hours and tried to make it seem like that wasn't a particularly big deal. 

Cassie B. 

on Yelp

4 years ago

Dropped my dog off for an ultimate bath and a deshedding add on. When I picked my dog up his ears had not been cleaned I had to come home and do it myself. He also had a lot of loose fur still which he shouldn't have had since I paid for the deshedding. She also stated my dog was scared to be blow dried but my dog has never been scared of a blow dryer in fact I blow dry him every morning when doing my hair. Makes no sense but definitely will not be returning. 

Renée B. 

on Yelp

5 years ago

Do not leave your in tact male here. My poor baby's testicles were burned and swollen and the people said nothing to me when I picked him up. He was there for a week. Not sure how that happened, but it took weeks to heal and he has a huge scar now. He was also extremely congested and was reverse sneezing like crazy for weeks after. My poor sweet baby dog had never been boarded before and now my trust is broken to do so again. Very disappointed. I was so mad at myself for leaving him afterwards. I cried. I would post a photo ... read more

Brent W. 

on Yelp

6 years ago

Had some great experiences in 2017 with Pet Paradise but ended up using a private house sitter for the past couple years. She couldn't handle large dogs anymore though (ours is 110#s) so we decided to use Pet Paradise again. Our dog suffers from anxiety and can be aggressive towards strangers when stressed. My wife notified Pet Paradise about the situation and their assistant manager was very understanding and said they'd welcome him in for a day to assess him. When I arrived, I again explained the situation to the front de... read more

Elizabeth H. 

on Yelp

6 years ago

I live nearby and they let the dogs bark all of the time! I've also heard people yelling at the dogs and they use an obnoxious horn sometimes to try and quiet the dogs; doesn't work most of the time.