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PetCare Veterinary Clinic
- Veterinarians
- Roseville, CA
About this business
Location details
1022 Douglas Blvd, Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I never write bad reviews, but I wish I could give this company zero stars! The have no idea what customer service is. They tested my new puppy for coccidia & giardia on 7/7/17. I was told to give him Metronidazole as a precaution. Today we went in for his Parvo booster, after, he had a rash on his stomach. I asked what caused this. It was not there when I took him in (he gets a lot of belly rubs and constant attention). They took him back to the Vet and she said it was probably from stress. We were getting ready to leave a... read more
I brought my dog in with a mysterious skin condition. I have to agree about the long wait times. My first time was over 45 minutes, and the second visit was over 30 minutes after we were brought into a treatment room.... That being said, he was treated with anitibiotics and steriods. The doctor suggested we see how that works and I could request a refill if needed. Although the treatment did provide relief the issue did not completely clear. I requested a refill within that month and waited over a week before I had to ca... read more
Their agenda of the day: Call and be left on hold. Doesn't exactly tempt me to do business with them. Sorry, I can't imagine that upwards of 10 minutes on hold is acceptable. Hire help?
I was referred by my cousin for my dog who needs teeth extraction. So sad to say that although the vet was super nice, the customer service provided by other staff was not. I left several messages, called multiple times to schedule my dogs procedure and no one has gotten back to me. It has been 4 days now...So I had to go somewhere else.
I was recommended by a friend. The staff is very nice, the vet is very nice, but it takes too long to be seen by the technician/vet. My appt. was at 9:30; I arrive by 9:15 and didn't get called until 10:30. Also, my puppy had its shots here and they hurt her. The tech did not know how to give a shot. She stuck the needle in my puppy's left arm and went through the skin and the medicine dripped all over my arm. My puppy cried and she had to give the shot to my puppy again. This time she finally got it right. But my poo... read more
The friendliness and passion for animals is apparent. However, the business aspect is lacking. The two times I've come in I checked in thirty min early and was taken 15 after my morning appointment. I understand that they are shortstaffed but the one and only receptionist they do have takes personal phone calls on her shift. I used their email service that they offer and was told directly that it's not recommended because not enough people are checking it, and is not accurate. I am kind of disappointed that I have had to... read more
The staff here is very un-professional, Customer service is horrible, extremely rude, disrespectful, confrontational and even in front of other customers. The vet tech have no clue what they are talking about. The wait time is forever. I love the fact, paid for the puppy package and for my puppy to be dewormed but once again vet tech don't do there jobs right and had to deworm my pups the right way. The crazy thing is Dr. McRoberts is awesome. I've been going to the vet for 20+ yrs. but WOW has the staff changed over the las... read more
Their customer service is awful. I've waited for an hour past appointment time on more than one occasion. One time I inquired about how much longer it'd be and they said they didn't know, something unexpected came up and it could be another hour or more. I couldn't wait 2+ hours w a toddler. They offered to let me leave my pet until they could see him. Which also meant I wouldn't be present for the physical to ask questions etc-I reluctantly did it because otherwise it would have meant an hour waiting for nothing. And finall... read more
500.00 later and they have no clue what's wrong. Did not call with results as promised. Had to take the dog to looms to find the problem at half the cost. But I got results that I didn't get here. Never have I been so mad at a vet. I will never repete never take any of my loved animals here again. W B Palitti
Frequently asked questions about PetCare Veterinary Clinic
How is PetCare Veterinary Clinic rated?
PetCare Veterinary Clinic has a 4.7 star rating with 825 reviews.
When is PetCare Veterinary Clinic open?
PetCare Veterinary Clinic is closed now. It will open tomorrow at 9:00 a.m.