PetCare Veterinary Clinic

Joe M. 

on Yelp

4 months ago

Their communication is very poor! Also when you have an appointment you should be seen within at least 10 or 15 minutes but always have to wait 20 to 30 minutes. The staff is very poor as I have left messages for Dr Leighanne and have only got a call back one time after leaving a disgruntled email after a no reply for a two weeks. Although they have a prescription automated system it also generally takes about a day and a half to two days for the refill. Dr. Leaigheanne is a sweet person but her business practice and staff a... read more

Maverick M. 

on Yelp

10 months ago

I brought my dog in for a checkup consultation for spay and teeth cleaning. Urine on the floor next to chair. Exam room: Leighanne Goyder asked ME to put my hands in my dog's mouth so SHE can see my dogs' teeth. That is NOT my job. I excuse myself to go wash my hands. Vet tech comes back with my dog but no Leighanne Goyder. Unprofessional. I asked to speak with her so she could tell me how to take care of my dog correctly after surgery. The fact that she did not come back to say nice to meet you, your dog is good.... I canc... read more

Shirley H. 

on Yelp

a year ago

Terrible place. Where do I even start. Been going here for about two years and it's just gotten so bad. They never answer the phone anymore. And when they do answer the old lady on the other end never ends up even doing what we discussed doing (ie: sending a message to the doc or filling a prescription). They've done labs on my cat WITHOUT my consent. Told me it would be one price before taking my cat back to get her blood drawn and never mentioned the possibility of needing another specialists opinion. Once I went to pay it... read more

St.PapaKitty M. 

on Yelp

a year ago

If you care about your loved-one/family-member, don't bring them here. We brought a loved one here years ago for dental work, where side teeth were removed. Upon bringing them home, they were a drooling mess for almost a week, not eating, and almost didn't make it. Thankfully they did. Recently, just before Christmas, thinking last time was just fluke side-effects, we brought another loved-one here. That loved one was lethargic and anorexic; they'd eat a tiny snack once in awhile, but not enough to keep them going. Thi... read more

Jeri M. 

on Yelp

a year ago

Our fur babies have been going to PetCare on Douglas for over 4 years. It used to be great, but over the past 18 mos - 2 years, customer service has been steadily declining. Several weeks ago, I called multiple times, but no one answered. I left 2 voicemails that week. No one returned my calls or voicemails. Even sent an email. I was upset because one of our three cats needs to be seen (non-emergency). Also our oldest cat, 15, is on Gabapentin for pain and is out of her med. I called last Thursday or Friday again, seve... read more

Keith E. 

on Yelp

a year ago

Declining quality of service and care complimented with a severe lack of professionalism... I just returned home after being told that my online scheduled appointment which was confirmed 2 x by email, was cancelled/rescheduled to a later time. There was no real sincerity or concern expressed by the new office manager, Cory in the ordeal. I expressed my frustration, but she/they simply stated that I would have to wait to be fit it. My pet dog is sick and this is a follow-up from an emergency appointment that I had to go t... read more

Ann J. 

on Yelp

2 years ago

I have been bringing my dogs here for over a decade. Lately, there has been a lack of communication and my dog is suffering for it. I don't know what is going on lately, but it is not the same PetCare that I trusted with my animals a year ago. 

Jonathon B. 

on Yelp

3 years ago

I am writing this review so no one has to go through what i did. Overall experience was terrible. Communication was poor, I kept calling for answers and was told message would get relayed and would not get a return call. This went on for a long time. Have a pet in pain and there was no urgency and communication was non existent like i was forgotten about time and time again. Diagnosis is another issue here. After explaining symptoms they didn't know. Was told to take videos so they could see. I did and they still didn't kn... read more

Shahrzad N. 

on Yelp

4 years ago

My dog got spayed here. Next day I called them to inform them that my dog had not eaten in the past 24 days. Doctor said I could bring her. I said I had to check with work and would call them back to let them know what time I'll bring her in. I called back and the front store staff wouldn't let me talk to the doctor or bring my dog. They said I could take my dog to urgent care instead. 2 days later, my dog grew a lump near the incision area. Called them again. Front desk staff got some information and said they would call b... read more