PetCare Veterinary Clinic

Jonathon B. 

on Yelp

2 years ago

I am writing this review so no one has to go through what i did. Overall experience was terrible. Communication was poor, I kept calling for answers and was told message would get relayed and would not get a return call. This went on for a long time. Have a pet in pain and there was no urgency and communication was non existent like i was forgotten about time and time again. Diagnosis is another issue here. After explaining symptoms they didn't know. Was told to take videos so they could see. I did and they still didn't kn... read more

Ann B. 

on Yelp

3 years ago

Dr. McRoberts, please provide a number or contact info. to speak with you. There are serious deficits with the services your staff are providing. I've asked them for an email to contact you, which the receptionist would not provide. From prescriptions requests not being addressed for 4 days, even after multiple telephone calls, request for the documention to provide to SPCA for euthanasia not provided, to my early morning message call today still not returned re euthanasia for the sister cat, and pricing misinformation. I'... read more

Shahrzad N. 

on Yelp

3 years ago

My dog got spayed here. Next day I called them to inform them that my dog had not eaten in the past 24 days. Doctor said I could bring her. I said I had to check with work and would call them back to let them know what time I'll bring her in. I called back and the front store staff wouldn't let me talk to the doctor or bring my dog. They said I could take my dog to urgent care instead. 2 days later, my dog grew a lump near the incision area. Called them again. Front desk staff got some information and said they would call b... read more

Tom E. 

on Yelp

3 years ago

So Yelp Took My Review down! My Offensive Language About The Mask Mandate Was too much ! I still would not do any business with Pet Care , They kept my dogs records after numerous attempts to receive them , so I was unable to see another vet until those records were released over one month of contracting pet care and until I went in there and got vocally loud with them for them to call the police on me !! After all I was just trying to get my dogs files ,, this place is a joke and I will never ever do business with these cl... read more

Jules P. 

on Yelp

4 years ago

Went today to Petcare in Roseville on Douglas blvd for my 2nd appt today with my puppy to get a shot. I was greeted by the office manager asking if I needed a mask, I replied no. She said you have to wear one it's our policy. I said since when? My first appointment I was all over this whole office saw the staff in the front several vet techs and even the vet!! NO ONE EVER ONCE MENTIONED I NEEDED A MASK! Do you think it was because they were trying to sell me an over priced puppy package? Funny how I called before my s... read more

Caitlin F. 

on Yelp

4 years ago

The vets and vet techs here are amazing, but the front desk staff have left me too frustrated to continue taking my puppy here. They have made the call to refuse care to our puppy twice without consulting with the vet, so we've moved on and found another incredible vet office in the area. 

Ciera M. 

on Yelp

5 years ago

DO NOT BRING YOUR ANIMAL HERE! My lab was being strangle by their leash and they told me me was being aggressive (my dog is the least aggressive animal I've ever known). I couldn't even get my finger nail under the leash around his neck. Im sure he was pissed off since he couldn't breathe. I had to scream at the tech that was holding the leash to let go so he could breathe. I asked 5 times before screaming at her. The other lady in there was EXTREMELY RUDE because I was looking out for my dogs life! DONT CHANCE IT HERE. Th... read more

Christy P. 

on Yelp

6 years ago

I'm sorry for this long review, but I feel my story needs to be read by pet owners faced with having to lose their four legged friends/kids/companions. It was time to take my almost 17 year old Boston Terrier, Lulu, in to be put to sleep. She was at the end of her life and was acting it. I was sobbing the whole time we were there. Though I made an appointment with Petcare (who had treated her before) we had to sit in the cold, unwelcoming, sparse lobby for 20-25 minutes, which was agonizing for all of us. One of the girls ... read more

Jesus S. 

on Yelp

6 years ago

Second time I've had a bad experience. I stopped coming in 2017 due to the extra long wait and poor service. I had an appointment for 3:30, checked in at 3:25 and was finally seen at 4:00 PM. Had a fine minute check-in, then waited for another 35 minutes. I had enough and decided to leave. I went into the waiting room and waited for 10 minutes because no one was at the counter when I finally just left! I received a call 13 minutes later asking to reschedule. Yeah, no thanks. I'll find another veterinarian.