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Piccolo's Florist
- Florists
- Omaha, NE
About this business
Location details
8335 Maple St, Omaha, NE, 68134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
My dad, when he was alive, would bring home a dozen red roses every Valentine's Day for my mom. This was a fantastic memory for my mom, who is now 86 years old, and for us kids of course. I called piccolo's florist 5 days in advance to get these 12 red roses delivered. I saw that they still had delivery times open on Valentine's Day, knowing that this is a very busy day for a florist I was surprised. So I went ahead and ordered them for delivery that day, I even called the florist midday from Pennsylvania to make sure that t... read more
Business response:
Scott, I am very sorry to hear about your awful experience. This is incredibly disappointing to hear about and I'm sorry that we failed you. We work hard each you to carefully prepare for Valentine's Day and it seems we have made a few mistakes this year despite our best efforts to provide great service and flowers. I am touched by the story of your father's tradition to bring your mother Valentine's Day roses each year. I am very upset that we did not your expectations or our high standards. Would you please be so kind as t... read more
Wow! I have been blown away by Piccolo's gracious and generous response to our unfortunate experience with delivery. Frank and Kevin went above and beyond to make things right. My parents received a full refund and they sent out a beautiful apology arrangement. I have never been so disappointed and then seen such a professional, courteous, generous, and kind effort to fix things! Thank you very much, Kevin and Frank.
Business response:
Update: Lanie, thank you so much for taking the time to update your review! Thank you for your understanding and patience. We hope we can earn your trust to give us an opportunity to provide flowers for you in the future. If you have any questions or concerns in the meantime, please feel free to reach out. All the very best! Most Sincerely, Kevin R McCarthy Family Owner Lanie, I am truly sorry to hear about your disappointing experience, especially on your birthday. This is not the kind of service we are known to provide o... read more
I've normally had good service from these guys. Recently I sent flowers for Valentine's Day. Some of the stems of the roses were broken. It's a busy day, I get that, but when calling to let Piccolo's know, they coped an attitude and said if we wanted them replaced we could come and deal with it ourselves. In a service industry like this I was kind of surprised by this. I would think if you paid for a product to be delivered you'd expect them to be damage free or replaced at no trouble to the customer or at least refund the d... read more
Business response:
Greg, I'm sorry to hear about your latest experience with us and that things were not up to our standard or yours. Would you be kind enough to private message us with your full name and order number so we can look into this further and try to make things right? We stand behind our product and want to correct this. Thank you for your patience and understanding and we look forward to hearing from you. You can also email me at kevintheflorist@gmail.com Very Sincerely, Kevin R McCarthy Family Owner
Have been using Piccolos for years and could not be happier. The arrangements are gorgeous and their staff are friendly and helpful. Love using their website to track order history and earn rewards!
Business response:
Ann, thank you for your kind words! I’m so thrilled to hear that you’ve been happy with your experiences! We sincerely look forward to helping you again soon and providing you with more great service and beautiful flowers! Very Sincerely, Kevin R McCarthy Family Owner
I ordered some flowers for my mom's birthday with a delivery on a Saturday. I received a call and an email from Stefanie Lux that read ... "Tony, I regret to inform you that all of our lilies and orchids came in this week damaged due to the heat. Unfortunately we will be unable to make a "Napa Valley" for Barbara. I have made something bright and cheery for a birthday and upgraded it for the inconvenience. It is still very early in your state so I did not want to call, but wanted your mother to have something beautiful for ... read more
Business response:
Tony, thank you so much for taking the time to review your experience! While I'm extremely sorry the orchids and lilies didn't meet our quality check, I am very happy to hear that you were happy with your experience and how the flowers turned out. We look forward to serving you again for any of your future floral needs! Very Sincerely, Kevin R McCarthy Family Owner
Great experience. Ordered online and accidentally had the wrong delivery date. Called the next day and they were able to get the flowers out that afternoon. My fiancée loved the flowers and they looked even better than the images of the bouquet I picked. Great customer service, great quality flowers, good pricing. Will definitely be my go to for flower deliveries going forward. Thank you!
Called in for a same day delivery of a dozen roses. The flowers got there on time and the delivery person had no problem delivering with less than ideal delivery directions AND they were super affordable for what they are worth. Will buy from them again.
Piccolo's did the flowers for my wedding. I had such a wonderful and positive experience with them. The flowers were absolutely beautiful and exactly what I asked for! I cannot recommend them enough.
Business response:
Hannah, thank you for your kind words! I'm so glad you were happy with your wedding flowers and your experience with our team! Congratulations! We look forward to serving you again soon for any of your future floral needs! Very Sincerely, Kevin R McCarthy Family Owner
I worked with Piccolo's for my wedding and was over the moon with how everything turned out. I brought in a slew of Pinterest photos and Frank was able to really zone in the vision I had. Frank went above and beyond to ensure that every detail was perfect and worked with my to stay within my budget. It was an absolute delight to work with them, and I'd whole heartedly recommend using them! Thank you, Frank!!
Business response:
Kelsey, thanks for your review! I am so glad to hear that Frank and our team were able to help design the vision for your wedding flowers and that you were thrilled with the results! Congratulations! We look forward to serving you again for any of your future floral needs! Very Sincerely, Kevin R McCarthy Family Owner
Frequently asked questions about Piccolo's Florist
How is Piccolo's Florist rated?
Piccolo's Florist has a 4.4 star rating with 743 reviews.
When is Piccolo's Florist open?
Piccolo's Florist is closed now. It will open at 8:00 a.m.