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Piccolo's Florist
- Florists
- Omaha, NE
About this business
Location details
8335 Maple St, Omaha, NE, 68134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
Update: 2/15/2019 I don't know why I selected Piccolos Florist for a Valentine's day bouquet of flowers for my wife. They ruined our wedding flowers several years ago. Nonetheless I gave them another chance. I ordered her Valentine's roses on January 30th for a February 14th delivery. Paid just under $100 and what do you know... They didn't deliver. This place is terrible-they don't come thru when you need them, no communication back to customers, just a pi$$ poor waste of a business. Omaha would be better with these guys ... read more
Business response:
Wayne, I'm very sorry to see your review and hear about your experience. It is completely unacceptable. If you haven't already spoken to one of our customer service associates about it, would you kindly private message us or email me at kevintheflorist@gmail.com with your full name, order number if you have it, and phone number so we can try to make things right? Once again, I'm very sorry for your experience. Very Sincerely, Kevin R McCarthy Family Owner
Was unfortunately quite disappointed with Piccolo's. We went in to ask about ordering flowers for a graduation party. The lady that helped us was quite rude. We told her what we wanted and she came back with options that were not even close to our request. It was our first time coming in and I did not get a great first impression.
Business response:
Hannah, first of all I'm very sorry to hear about your experience. We have thousands of different flowers in our inventory and I am shocked that our staff member was not only unable to bring out something you liked but also rude. Although we are in the busiest time of the year with Mother's Day, there is never an excuse for rude behavior and hearing about your experience truly makes me apologetic and embarrassed. Would you mind send me a private message on Yelp and describe when you came into the store and the associate you ... read more
Following up on the unfortunate Mother's Day events. As Mr. McCarthy (owner) explained, I did receive email/phone calls from him and the General Manager on Monday. Both were very apologetic and I appreciated their tone and desire to make things right. We settled on the agreement that 1) I would not be charged, 2) an apology arrangement would be sent to my mother, and 3) she would receive a personal apology phone call from the GM. I was still under the (mis)understanding that the original arrangement was delivered on Monday m... read more
Business response:
Hi Christina, First of all, I am incredibly sorry for your experience. Your experience is absolutely unacceptable and completely unforgivable. It was a series of unfortunate events and we apologize for our terrible mistakes. As I mentioned in my private message to you, we hired a courier service to help us deliver some of the Mother's Day flowers because of the number of deliveries. Ironically, this service, which was supposed to help us get arrangements to all recipients on time, caused problems by saying they delivered you... read more
Would rate 0 if I could. No service! Extremely rude. Terrible product. Finished by them saying they didn't need customers like me. They delivered a dying houseplant instead of a peace lily to the mortuary. When I tried to have corrected I was told there was nothing they could do. Five days later after I posted negative review in FB owner calls & offers in store credit. Like I'd shop there again
Business response:
Thanks for the review, Connie. To clarify, Piccolo's did not deliver a dying houseplant. You asked Piccolo's to place an out-of-town order through another florist in Iowa, which we did. The out-of-town florist delivered an item that was different than the specifics we requested on your behalf. I am sorry about that because the out-of-town florist's delivery was unacceptable. Unfortunately, we do not have any control over what another florist delivers. However, on our first conversation, I apologized profusely and offered you... read more
Very disappointed in the service I just received on a birthday order I placed on Monday. "A computer shutdown" makes it not their fault. I just wish customer service representatives would just admit and apologize for the error and maybe offer something back to the customer. I haven't seen my daughter in months and really wanted to surprise her in her birthday! My first experience with this shop and my last.
Business response:
Lisa, I am very sorry to hear about your experience and I would like to personally apologize. I have sent you a private message with my direct number so please feel free to call me to discuss this matter further. Although we did have a computer malfunction that affected your order, that is no excuse and I am very sorry. I believe that the customer service representative you spoke with offered an upgraded premium arrangement to deliver to your daughter at no extra charge, but you preferred not to use that option. Please note ... read more
From out of town I called to order flowers for a visitation and funeral. I asked that a picture be sent and once wasn't. I called to complain and they were aloof. Unless you see the flowers not sure I would trust them.
My significant other ordered flowers for me from Piccolos. He ordered a bouquet of pink tulips (my favorite) right off of their front page. They called him the morning they were supposed to be delivered & told him they didn't have them in stock. (Despite them still being advertised on their website). So they sent me a different bouquet & put a couple of tulips in it, just to ensure I got tulips. The tulips never even opened & promptly shriveled. They also changed what he had written on the card! Completely unacceptable. I... read more
Worst place ever. Didn't inform me in any way my order would not be delivered, and when I called they said my card was declined even though the money had been taken out of my account. They still haven't refunded me my money. Would strongly advise staying as far away from these criminals as possible
HORRIBLE!!!! The "girl" that answered the phone acted like I was interruping her, very short responses and basically rude. The order was for a funeral, I specifially spelled the name for her, when I received the email confirmation the name was still spelled wrong! I called her back immediately to correct the spelling and she was even worse to deal with!! I will NEVER use this florist again, EVER!
Frequently asked questions about Piccolo's Florist
How is Piccolo's Florist rated?
Piccolo's Florist has a 4.4 star rating with 732 reviews.
When is Piccolo's Florist open?
Piccolo's Florist is open now. It will close at 5:30 p.m.