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PM Pediatric Urgent Care
- Urgent Care
- West Hartford, CT
About this business
Location details
1459A New Britain Ave, West Hartford, CT, 06110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 11:00 p.m. | |
| Tue | 8:00 a.m. to 11:00 p.m. | |
| Wed | 8:00 a.m. to 11:00 p.m. | |
| Thu | 8:00 a.m. to 11:00 p.m. | |
| Fri | 8:00 a.m. to 11:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 11:00 p.m. |
Doctors and nurses are always fantastic. Receptionist (when I called to ask a follow-up question about my last visit) was apathetic and unhelpful which was very frustrating as I didn’t have enough medication for my daughter’s last dose of antibiotics. (West Hartford location- called at 7:07PM on March 12th, 2024)
Business response:
We appreciate your feedback, Merideth. If you would like to discuss your experience further, don't hesitate to reach out to us at info@pmpediatrics.com. We would love the opportunity to resolve any issues.
Caring, understanding and patient with my son. It was scared, and they counting down and made it as positive as an experience as they could.
Business response:
Hi, Andrew. We are thrilled to learn that you had a positive experience with us!
Nice and friendly staff 👌 👍
Business response:
Hi, Dionne. Thank you so much for leaving us a stellar review!
The provider we saw was great. The wait was long but glad they were there and available
Business response:
Hi, Melissa. Your feedback is highly appreciated. Thank you for the review!
Everyone was super kind, the doctor was very understanding. We were in and out very fast too! Would recommend and go back!
Business response:
Hi, Amina. We appreciate the kind words and are glad we could provide you with a positive experience!
Making an appointment is easy and best way to be seen quickly. In and out in under 45 minutes.
Business response:
Hi, Breton. Your feedback is highly appreciated. Thank you for the review!
They were able to address my daughter's concern/s.
Business response:
Thank you, Marie, for your kind words about our service. We appreciate your feedback and are glad we could provide you with the care you needed.
There needs to be more than 1 provider on staff.
Business response:
Thank you for reaching our to our team! We value all patient feedback and are committed to using it to improve. We want all families to have a positive experience at PM Pediatric Care, and are grateful for the time you've taken to share your thoughts with us.
Front desk staff should communicate wait times and staffing issues to patients up front at check in. We weren’t told any of this and waited over an hour and a half to be seen when we might have chosen to go somewhere else instead. Additionally, front desk staff did not notate my sons’s injury correctly, so we were left to wait when he had a head injury from a fall, that included bleeding - all of which I shared with them all check in, but later found out they marked down as just head pain.
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.5 star rating with 1,382 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is open now. It will close at 11:00 p.m.