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PM Pediatric Urgent Care
- Urgent Care
- West Hartford, CT
About this business
Location details
1459A New Britain Ave, West Hartford, CT, 06110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 11:00 p.m. | |
| Tue | 8:00 a.m. to 11:00 p.m. | |
| Wed | 8:00 a.m. to 11:00 p.m. | |
| Thu | 8:00 a.m. to 11:00 p.m. | |
| Fri | 8:00 a.m. to 11:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 11:00 p.m. |
Caring and dedicated staff
Business response:
We greatly appreciate your review, Sage! We sincerely appreciate your feedback and hope that your child feels better soon.
Muy buena atención buena disposición y amabilidad
Muy buena atención y buena amabilidad y disposición
The care is always amazing, but I wish the apt times were closer to what is expected. I know you are trying to balance walk ins and appointments.
Quick in and out but can’ felt very rushed and talked down to by nurse practitioner and she didn’t even try to ease my 10 month old. Felt like they just wanted to get rid of us.
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
I had an appt for 9:15, checked in 15 mins early and still waited almost an hour to be seen. Not sure if they are understaffed or not , but this is ridiculous. The Dr was very nice and sweet to my daughter and I. Other than the wait times it’s a good office. Wish they would open back up the Manchester office.
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
I am talking into my phone to leave you this review. The nurse that checked Levi in was not very friendly and was kind of short with Levi even though he’s special-needs and he has autism. The doctor was very nice and knowledgeable and really went out of his way to help us And I did not like it that the nurse the receptionist was asking for a credit card information. You should have that on the intake form when people are booking the appointment and I don’t like it that you can’t actually call the office. It’s only online boo... read more
We came at a very low volume time and waited in a room for over an hour 1/2 before being seen. There was no updates or check ins. Checking in and providing updates are important. As well as trying to make the patient comfortable.
Business response:
Hello Todd, Thank you for sharing your feedback with us. We are concerned to hear that you did not receive satisfactory service during your visit. At PM Pediatric Care, we strive to provide expedient and excellent service to all our patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We wish you and your family we... read more
I went in with an appointment to only be told I needed to still wait 2 hours and if I left I would lose my spot if I wasn’t there in 10 minutes. How is it expected for a child 2 years old to sit for over 2 hours in an environment like that. Total unprofessionalism.
Business response:
Thank you for providing your feedback and letting us know about this issue, Na. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.4 star rating with 1,294 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open at 8:00 a.m.