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PM Pediatric Urgent Care
- Urgent Care
- West Hartford, CT
About this business
Location details
1459A New Britain Ave, West Hartford, CT, 06110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 11:00 p.m. | |
| Tue | 8:00 a.m. to 11:00 p.m. | |
| Wed | 8:00 a.m. to 11:00 p.m. | |
| Thu | 8:00 a.m. to 11:00 p.m. | |
| Fri | 8:00 a.m. to 11:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 11:00 p.m. |
I went in with an appointment to only be told I needed to still wait 2 hours and if I left I would lose my spot if I wasn’t there in 10 minutes. How is it expected for a child 2 years old to sit for over 2 hours in an environment like that. Total unprofessionalism.
Business response:
Thank you for providing your feedback and letting us know about this issue, Na. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.
Horrific wait time even with an appointment they say a minimum of an hour and a half and are wish washy along with telling very sick patients who walk in they will have to wait 4-5 hours. Poor run facility
Business response:
Hello Anthoula, Your feedback is important to us. We are concerned to hear about the discomfort you experienced in our office. Excellent service and top-notch care for all our patients are a priority at PM Pediatric Care. Our management team would welcome an opportunity to speak with you to learn more about your experience. Please feel free to message us with the details of your visit to info@pmpediatrics.com, and a member of our patient experience team will contact you. Thank you for your feedback.
Still waiting on my child’s meds to be sent to the pharmacy. Quite impressive.
Business response:
Thank you for providing your feedback and letting us know about this issue, Tamara. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.
Staff was friendly and respectful, however after waiting 3hrs we had to leave for other obligations without seeing the doctor. Very understaffed. Staff was very apologetic.
Business response:
Hi Crystal, We are grateful to hear from you. We are sorry to hear that you experienced a long wait during your visit. It is important to us to offer short wait times and top-notch care to all PM Pediatric Care patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We hope your child is feeling better.
Not at all, wait 2 hours and nothing was done. Waste of my time and charge without any resolution, had to go to the primary doctor who take care us.
Business response:
Hi, Carlos. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at PM Pediatric Urgent Care and would love the opportunity to improve. Please contact us at info@pmpediatrics.com with your feedback.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.5 star rating with 1,260 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open at 8:00 a.m.