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PM Pediatric Urgent Care
- Urgent Care
- West Hartford, CT
About this business
Location details
1459A New Britain Ave, West Hartford, CT, 06110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 11:00 p.m. | |
| Tue | 8:00 a.m. to 11:00 p.m. | |
| Wed | 8:00 a.m. to 11:00 p.m. | |
| Thu | 8:00 a.m. to 11:00 p.m. | |
| Fri | 8:00 a.m. to 11:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 11:00 p.m. |
We made a 12 o’clock appointment online and did not get seen until 1 o’clock. We understand the time of year and how many kids are sick but what is the point of an appointment then? We shouldn’t have been seen an hour later with an appointment. We expressed our concerns and the provider we saw was very dismissive. After waiting an hour, we were in the room for all of 10 minutes and didn’t get the care that we were looking for.
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
I wish I could give you 5 stars, because the nurse and doctor were fantastic! The problem was that we were waiting for almost an hour until my son was able to see the doctor. The service is pretty slow. It happened the same in my visit with my other son.
The doctor was excellent unfortunately I can’t say the same for the lady at the front desk. She asked me for proof of guardianship papers as if that’s something I carry around with me everyday. Then she called DCF to verify my guardianship. I wanted to say I stole somebody’s child and had nothing better to do on a Sunday other than bring a sick child in to be seen! Totally pissed me off!!
The Dr was super nice, but we had a 730 appointment we arrived at 715 and we were not seen till around 845. I thought the reason for making an appointment and not just being a walk in is to be seen close to your appointment time. I had a toddler with me and to keep them calm in a waiting room for over an hour was extremely hard. Especially since you had to keep him away from other six children.
Would give 0 stars if I could- do not go here!
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
Girls at the front desk lack professional communication skills. They were very rude and dismissive. The doctor was incredibly professional and nice. She took great care of my daughter.
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
Your doctors was excellent however when you make an apt for 7 you don’t expect to have to wait until after 8. I came in and 630 and was pre registered. Also it’s very off putting when you can hear everything about other peoples information and how husky is not working so two separate people had to pay because the Stystem is down. I don’t think we should be heraring all this information about other peoples. Maybe put up a privacy’ barrier. Something.
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
Made appt online, and still waited 1.5 hr to get called in for a 30 minute check up. It seems they were short staffed, but I wouldn’t know because no one communicated that. Super disappointed.
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
As always great people, always friendly and competent.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.5 star rating with 1,347 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open at 8:00 a.m.