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PM Pediatric Urgent Care
- Urgent Care
- West Hartford, CT
About this business
Location details
1459A New Britain Ave, West Hartford, CT, 06110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 11:00 p.m. | |
| Tue | 8:00 a.m. to 11:00 p.m. | |
| Wed | 8:00 a.m. to 11:00 p.m. | |
| Thu | 8:00 a.m. to 11:00 p.m. | |
| Fri | 8:00 a.m. to 11:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 11:00 p.m. |
Nice and friendly staff 👌 👍
Business response:
Hi, Dionne. Thank you so much for leaving us a stellar review!
The provider we saw was great. The wait was long but glad they were there and available
Business response:
Hi, Melissa. Your feedback is highly appreciated. Thank you for the review!
Everyone was super kind, the doctor was very understanding. We were in and out very fast too! Would recommend and go back!
Business response:
Hi, Amina. We appreciate the kind words and are glad we could provide you with a positive experience!
Making an appointment is easy and best way to be seen quickly. In and out in under 45 minutes.
Business response:
Hi, Breton. Your feedback is highly appreciated. Thank you for the review!
They were able to address my daughter's concern/s.
Business response:
Thank you, Marie, for your kind words about our service. We appreciate your feedback and are glad we could provide you with the care you needed.
I’ve been to pm before but this was my first sub-par experience. Front desk staff was helpful and welcoming but the nurse and doctor were lacking in bedside manner. Very little was done to comfort my son and we were told there was nothing we could do. While I understand the reason why their decision was made it certainly would have been better received if it was delivered with some tact and compassion.
Business response:
Thank you for reaching our to our team! We value all patient feedback and are committed to using it to improve. We want all families to have a positive experience at PM Pediatric Care, and are grateful for the time you've taken to share your thoughts with us.
The person who works at reception is a very unpleasant person who behaves as if she was forced to do this job and looks down on people.
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
We made a 12 o’clock appointment online and did not get seen until 1 o’clock. We understand the time of year and how many kids are sick but what is the point of an appointment then? We shouldn’t have been seen an hour later with an appointment. We expressed our concerns and the provider we saw was very dismissive. After waiting an hour, we were in the room for all of 10 minutes and didn’t get the care that we were looking for.
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
I wish I could give you 5 stars, because the nurse and doctor were fantastic! The problem was that we were waiting for almost an hour until my son was able to see the doctor. The service is pretty slow. It happened the same in my visit with my other son.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.5 star rating with 1,260 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open tomorrow at 8:00 a.m.