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PM Pediatric Urgent Care
- Urgent Care
- West Hartford, CT
About this business
Location details
1459A New Britain Ave, West Hartford, CT, 06110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 11:00 p.m. | |
| Tue | 8:00 a.m. to 11:00 p.m. | |
| Wed | 8:00 a.m. to 11:00 p.m. | |
| Thu | 8:00 a.m. to 11:00 p.m. | |
| Fri | 8:00 a.m. to 11:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 11:00 p.m. |
Quick in and out but can’ felt very rushed and talked down to by nurse practitioner and she didn’t even try to ease my 10 month old. Felt like they just wanted to get rid of us.
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
I had an appt for 9:15, checked in 15 mins early and still waited almost an hour to be seen. Not sure if they are understaffed or not , but this is ridiculous. The Dr was very nice and sweet to my daughter and I. Other than the wait times it’s a good office. Wish they would open back up the Manchester office.
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
I am talking into my phone to leave you this review. The nurse that checked Levi in was not very friendly and was kind of short with Levi even though he’s special-needs and he has autism. The doctor was very nice and knowledgeable and really went out of his way to help us And I did not like it that the nurse the receptionist was asking for a credit card information. You should have that on the intake form when people are booking the appointment and I don’t like it that you can’t actually call the office. It’s only online boo... read more
We came at a very low volume time and waited in a room for over an hour 1/2 before being seen. There was no updates or check ins. Checking in and providing updates are important. As well as trying to make the patient comfortable.
Business response:
Hello Todd, Thank you for sharing your feedback with us. We are concerned to hear that you did not receive satisfactory service during your visit. At PM Pediatric Care, we strive to provide expedient and excellent service to all our patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We wish you and your family we... read more
I went in with an appointment to only be told I needed to still wait 2 hours and if I left I would lose my spot if I wasn’t there in 10 minutes. How is it expected for a child 2 years old to sit for over 2 hours in an environment like that. Total unprofessionalism.
Business response:
Thank you for providing your feedback and letting us know about this issue, Na. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.
Horrific wait time even with an appointment they say a minimum of an hour and a half and are wish washy along with telling very sick patients who walk in they will have to wait 4-5 hours. Poor run facility
Business response:
Hello Anthoula, Your feedback is important to us. We are concerned to hear about the discomfort you experienced in our office. Excellent service and top-notch care for all our patients are a priority at PM Pediatric Care. Our management team would welcome an opportunity to speak with you to learn more about your experience. Please feel free to message us with the details of your visit to info@pmpediatrics.com, and a member of our patient experience team will contact you. Thank you for your feedback.
Still waiting on my child’s meds to be sent to the pharmacy. Quite impressive.
Business response:
Thank you for providing your feedback and letting us know about this issue, Tamara. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.
Staff was friendly and respectful, however after waiting 3hrs we had to leave for other obligations without seeing the doctor. Very understaffed. Staff was very apologetic.
Business response:
Hi Crystal, We are grateful to hear from you. We are sorry to hear that you experienced a long wait during your visit. It is important to us to offer short wait times and top-notch care to all PM Pediatric Care patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We hope your child is feeling better.
Not at all, wait 2 hours and nothing was done. Waste of my time and charge without any resolution, had to go to the primary doctor who take care us.
Business response:
Hi, Carlos. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at PM Pediatric Urgent Care and would love the opportunity to improve. Please contact us at info@pmpediatrics.com with your feedback.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.5 star rating with 1,113 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is open now. It will close at 11:00 p.m.