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Polaris MAXX Suction Pool Cleaner
The pool cleaner works fine, but the customer service is bad. I was supposed to receive a rebate after registration, but this never happened
Business response:
We are sorry you haven't received your rebate yet, Wilfredo. Please allow 6 to 8 weeks for your rebate to be processed. For a status update on your rebate, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support, or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
I was never able to get the cleaner to climb the pool walls.
Business response:
We're sorry your cleaner isn't climbing the walls, Edward. We want to help! Please call our technical support team at (800) 822-7933 so we can help troubleshoot. All the best, Your Polaris Team
The cleaner doesn’t climb steep walls well the Kreepy does much better
Business response:
We're sorry your cleaner isn't climbing the walls as expected, Joe. If you'd like help troubleshooting, please call our technical support team at (800) 822-7933. Thank you, Your Polaris Team
Stopped working within 2 weeks. I dont have time to troubleshoot something I just bought
Business response:
We are sorry your cleaner isn't working, Timothy. We understand your frustration and want to help. Please take your cleaner to a nearby warranty station for a diagnostic review. They will be able to help with any troubleshooting or replacement needed. You can find a local station using our dealer locator - https://locator.fluidrausa.com/en All the best, Your Polaris Team
Unfortunately I regret buying the MAXX suction cleaner. It has not done a great job clearing the dirt and leaves that make it to the bottom of my pool. It also tends to get stuck on the drains frequently. I hate to leave negative reviews but I would not recommend this model.
Business response:
We are sorry you aren't satisfied with your MAXX, Brian, and want to help! We recommend switching your cleaner to large debris mode to help pick up the larger leaves and dirt in your pool. Please refer to page 8 in the owner's manual to see this conversion: https://www.polarispool.com/-/media/zodiac/global/downloads/polaris/cleaners/h0671300.pdf?rev=976c0e9951f2415ebf1605dcab556c0a If your cleaner is getting stuck on the main drain, we recommend installing our Unbridge outlet cover. The Unibridge fits over most raised suct... read more
Doesn’t work.
Business response:
Hi Carrie, We're so sorry your cleaner isn't working properly. Please get in touch with the retailer you purchased it from for help with a refund or return. You can also take your cleaner to a local warranty center to get help from a pool professional. You can find a nearby center using our dealer locator - https://locator.fluidrausa.com/en If you have further questions, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Still waiting for my rebate.
Business response:
Thank you for the 5-star review, Armando! Please allow 6-8 weeks for your rebate to be processed. You can check the status of your rebate on our website: https://www.fluidrausa.com/en/support/rebate-support. You can also contact our rebates team directly at rebates@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
It performs exactly like I need it to. It is a great replacement for our last "pool boy"
Business response:
Thanks for the positive feedback, Sheryl! We're pleased to hear that your MAXX is performing well and that you've replaced your "pool boy". Happy swimming! Your Polaris Team
This is our second cleaner, had always used Hayward previously. Our new pool boy works fantastic
Business response:
Thank you for your positive review and for choosing Polaris, Sheryl! We hope you enjoy your clean pool. Cheers, Your Polaris Team
Frequently asked questions about Polaris MAXX Suction Pool Cleaner
How is Polaris MAXX Suction Pool Cleaner rated?
Polaris MAXX Suction Pool Cleaner has a 4.6 star rating with 1,672 reviews.
When is Polaris MAXX Suction Pool Cleaner open?
Polaris MAXX Suction Pool Cleaner is closed now. It will open tomorrow at 9:00 a.m.