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Polaris MAXX Suction Pool Cleaner
Doesn't even move
Business response:
We're sorry to hear that your cleaner isn't functioning properly, Dan. We recommend consulting a pool pro or taking your cleaner to a local warranty center for a diagnostic review. You can find a local pro or center using our dealer locator - https://locator.fluidrausa.com/en Thank you, Your Polaris Team
The MAXX does a great job in my pool.
Business response:
Thank you for sharing your positive experience with us, Karen! We are thrilled that your MAXX is performing so well. Happy swimming! Your Polaris Team
Very good unit and working well in my pool. I have not received the rebate yet?????
Business response:
Thank you for the 5-star review, Yvonne! Please allow 6-8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
Garbage product and technical support. I never get my rebate, also the product stop working/broke in a couple of months of use. I called and waiting for more than an hour and they never answered/addressed my call. Terrible option of product. I do not recommend this product, do not waste your time and money with this company/brand.
This is supposed to climb better than the phoenix per Leslies pool tech, it would not go up my micro pebble, and it would sit and scrap the front edge of machine at about 10' up, it also jammed 2 x in first 3 days of use. This machine to do the same job as the phoenix had to use more RPM on my variable pump as well which will ultimately use more power than the prior cleaner used dont recommend (my pool is 25 x 35 micropebble 4 ft on one end 7 ft on deep end for reference)
Business response:
Thanks for choosing the Polaris MAXX Suction Pool Cleaner, Corey! Your trust and satisfaction are our top priorities. We are sorry to hear your cleaner isn’t performing consistently and want to help. We recommend removing the inlet adapter at the bottom of the cleaner to help larger debris pass through. Typically, this helps with most issues. Here’s a quick video that explains this conversion: https://www.youtube.com/watch?v=BtEI5Qex868&list=PL3Fq80t74vvnplqTq7JyeS_Z6OWblJRX9&index=16 We hope this helps, but if you need ... read more
suction mechanism is ok, but the connecting tubes rotate and click mechanism sucks and allows air to enter the inlets creating all kinds of problems....plus the mechanism which has the spring-loaded regulator is also sucking in air...which is problematic.... not happy
Business response:
We are so sorry your hoses aren't performing as expected. We would like to send you a new set of hoses under your warranty. Please respond to this email and let us know if this is an acceptable solution and we will place the order right away. Thank you, Your Polaris Team
Hoses are crap and allow air in
Business response:
We are sorry you're having issues with your hoses, David. We want to help! Please respond to this email and provide us with your address and date of purchase so we can look up your account and assist with finding a solution. Thank you, Your Polaris Team
The rebate program is poorly run. Too difficult to navigate, too many requirements for reimbursement. Polaris should just offer $100 lower price as incentive to purchase its pool vacuum equipment and avoid alienating customers by having customers jump so many hoops to get a $100 Visa card.
Business response:
Hi Steven, We are sorry you found our rebate process so daunting and appreciate your feedback. If you would like assistance with your rebate, please contact our rebates team directly at rebates@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
The numerous connections is the weak part of the system. Main source of sucking air into the pump which requires bleeding the air out often . When contacted Leslie’s manager for the area for a possible solution was met with less than helpful remarks. Would seriously think of other brand next time buying pool equipment because of her.
Business response:
We are so sorry you had a difficult experience, Wilson. Your trust and satisfaction are our top priority. If there is anything we can do to help in the future, please contact us at (800) 822-7933. Thank you, Your Polaris Team
Frequently asked questions about Polaris MAXX Suction Pool Cleaner
How is Polaris MAXX Suction Pool Cleaner rated?
Polaris MAXX Suction Pool Cleaner has a 4.6 star rating with 1,672 reviews.
When is Polaris MAXX Suction Pool Cleaner open?
Polaris MAXX Suction Pool Cleaner is closed now. It will open tomorrow at 9:00 a.m.