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Polaris MAXX Suction Pool Cleaner
Works good but it’s been weeks still waiting for rebate. This survey is the first I’ve heard from anyone
Business response:
Hi Craig, please allow 6 to 8 weeks for your rebate to be processed. For a status update, you can complete the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support, or contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Happy swimming! Your Polaris Team
I live in Florida and the maxx suction cleaner is constantly stuck with what I would consider normal debris. In the last week I had to pull the unit and clear it out multiple times.
Business response:
Thank you for your review, Michael. We recommend converting your cleaner to large debris cleaning mode to see if this helps. Please refer to page 8 of the owner's manual to see this conversion: https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0671300.pdf?rev=976c0e9951f2415ebf1605dcab556c0a?force=1 If you continue to need assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Ok I went in knew what I wanted and bought still haven’t seen my rebate so I might not recommend you to anyone
Business response:
Thank you for your review, Ramon. Due to a high volume of requests, our current rebate processing time is approximately 60 to 90 days. We sincerely apologize for any inconvenience this may cause and appreciate your patience. For a status update, you can complete the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support, or contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
I really wanted to like this robot, but it hasn't worked for us since day 1. The wheels are supposed to turn 10 times every minute, and ours will not do this. It does not clean our pool and sadly, we may have to return, if something isn't helped.
Business response:
We are so sorry your new cleaner isn't working properly, Katie, and we want to help! We recommend converting your cleaner to large debris cleaning mode to see if this helps. Please refer to page 8 of the owner's manual to see this conversion: https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0671300.pdf?rev=976c0e9951f2415ebf1605dcab556c0a?force=1 If you continue to need assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Did not have enough suction. I believe it had noting to due with Polaris unit. We have roof solar panel heating and it take a lot of water intake to push water to second story.
Business response:
We are sorry your cleaner doesn't have enough suction, Harold. Please call our technical support team at (800) 822-7933 so we can help troubleshoot. All the best, Your Polaris Team
Barely moved, would not go to the shallow end , got stuck on the grate at the bottom and on the sides
Business response:
We're sorry your cleaner isn't performing as expected, Tony. We recommend converting your cleaner to large debris cleaning mode to see if this helps. Please refer to page 8 of the owner's manual to see this conversion: https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0671300.pdf?rev=976c0e9951f2415ebf1605dcab556c0a?force=1 If you continue to need assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Could not get the unit to work. The connector that was given did not fit into skimmer. Tried holding in and also tried various combinations of connectors. After struggling with this thing for over an hour, packed it back up and returned it
Business response:
We apologize that you experienced difficulty with the setup, Mitch. If there is anything we can do to help, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Great just what I needed
Business response:
Thank you for your 5-star review, Olen! We're glad you're happy with your MAXX. Cheers, Your Polaris Team
Luv they way it works
Business response:
Thank you for your 5-star review, Olen! Wishing you the perfect swim. Cheers, Your Polaris Team
Frequently asked questions about Polaris MAXX Suction Pool Cleaner
How is Polaris MAXX Suction Pool Cleaner rated?
Polaris MAXX Suction Pool Cleaner has a 4.6 star rating with 1,724 reviews.
When is Polaris MAXX Suction Pool Cleaner open?
Polaris MAXX Suction Pool Cleaner is closed now. It will open at 9:00 a.m.