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Polaris MAXX Suction Pool Cleaner
It took forever to get this to work. And it stops running with a little debris have to clean it out constantly.
Business response:
Thank you for sharing your experience with us, Maria! We are sorry you're having some issues with your MAXX and we want to help. Please call our technical support team at (800) 822-7933 so we can troubleshoot and offer you suggestions to get your cleaner working optimally. All the best, Your Polaris Team
Stops working after 10 minutes
Business response:
Hi Richard, We are sorry to hear you’re having issues with your cleaner and we want to help. Please call our technical support team at (800) 822-7933 so we can provide you with assistance. Thank you, Your Polaris Team
Never got my LEAF BASKET! Will no longer shop at Leslie's Pools - what a scam...
Business response:
Hi Patrick, We are so sorry you never received your bonus leaf canister and we understand your frustration. We forwarded your information to our rebates department to investigate what happened and have placed an urgent order for your leaf canister. You should receive it in 7-10 business days (if not sooner). We apologize for the delay and inconvenience. If you have any questions or need any more help, please don't hesitate to let us know. All the best, Your Polaris Team
still never received my rebate or my debris filter. It's been 4 months now. I would have chosen another product had I know the "special" was not truthful.
Business response:
Hi Chris, We are so sorry you haven’t received your rebate or canister. We sent you an email on 7/7/22 letting you know there was some missing information with your rebate submission. Please email us directly at rebates@fluidra.com or call us at (800) 822-7933 so we can help you. Thank you, Your Polaris Team
Still waiting for my rebate. Will not use cleaner until I receive rebate
Business response:
Hi Bob, We are sorry you’ve had a 1-star experience and hope you find your MAXX cleaner performs well. Please allow 6-8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
I bought my Polaris at Leslie's Pool Supply. I received the rebate, which I'm grateful for, but I never received the leaf catcher. The manager at Leslie's help me complete everything right in the store, so I am positive I'm not missing anything and I'm positive I should be receiving the leave catcher. Thank you
Business response:
Hi Patrick, Please allow 8-10 weeks (from the time you registered your product) for delivery of your bonus leaf canister. If you have any questions, please contact us directly at rebates@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
Wen will rebate b sent out
Business response:
Hi Rochelle, Please allow 6-8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
Suction not that good, I have to turn my Hayward pump motor almost to high to get it to move.
Business response:
Hi Lamont, We're sorry to hear your MAXX isn’t performing properly. We suggest removing the debris inlet adapter to widen the port on the bottom of the cleaner, and changing the cleaner from small debris to large debris cleaning mode. This should allow large debris to pass through and increase suction. We hope this helps! If you continue to need assistance, please call our technical support team at (800) 822-7933. Thank you, Your Polaris Team
Too slow takes a very long time
Business response:
Hi Leonard, We are sorry to hear your MAXX is moving slowly and taking a long time to clean your pool. Please refer to page 11 in the owner’s manual to find troubleshooting tips for a cleaner that is moving slowly - https://www.polarispool.com/-/media/zodiac/global/downloads/h/h0671300.pdf?rev=f020cb9c61ab444789e042e868691618. If you continue to have issues, please call our technical support team at (800) 822-7933. All the best, Your Polaris Team
Frequently asked questions about Polaris MAXX Suction Pool Cleaner
How is Polaris MAXX Suction Pool Cleaner rated?
Polaris MAXX Suction Pool Cleaner has a 4.6 star rating with 1,673 reviews.
When is Polaris MAXX Suction Pool Cleaner open?
Polaris MAXX Suction Pool Cleaner is closed now. It will open at 9:00 a.m.