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Polaris MAXX Suction Pool Cleaner
It was a bit difficult to install and it did not move around the pool the way I thought it should however I own it
Business response:
Thanks for choosing the Polaris MAXX Suction Pool Cleaner, Scott! Your trust and satisfaction are our top priorities. We appreciate your feedback about the installation process. We are sorry to hear your cleaner isn’t performing consistently and want to help. We recommend removing the inlet adapter at the bottom of the cleaner to help larger debris pass through. Typically, this helps with any issue. Here’s a quick video that explains this conversion: https://www.youtube.com/watch?v=BtEI5Qex868&list=PL3Fq80t74vvnplqTq7JyeS... read more
It would be better if I got my rebate faster
Business response:
We hope your cleaner is performing well, Jose. Please allow 6-8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
It does not go up the walls or the stairs.
Business response:
We are sorry to hear your MAXX isn’t performing as expected, Rhio. For wall climbing, we recommend counting the wheel rotations to verify proper flow, and verifying that the hose float is positioned approximately 9” from the cleaner. Refer to the owner’s manual for these adjustments - https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/h/h0671300.pdf?rev=f020cb9c61ab444789e042e868691618 We are sorry your cleaner isn’t taking care of your steps. Automatic pool cleaners have difficulty with steps and benches, as they... read more
The company advertises a rebate and doesn’t accept proof of purchase receipt and product serial number as adequate to receive the rebate. I’m waiting to see if they’ll reconsider
Business response:
We are sorry you've had a frustrating experience with the rebate, Brian. It looks like we are missing the original bar/UPC code from the product box. Please contact our rebates team directly at (800) 822-7933 or email rebates@fluidra.com. Thank you, Your Polaris Team
Worthless, doesn't work at all as advertised.
Business response:
Hi Reinaldo, We are so sorry your MAXX isn't performing as expected and want to help. Please respond to this email and provide us with your address, date of purchase, and phone number so we can look up your account. We will have a member of our technical support team reach out to find a swift solution. Thank you, Your Polaris Team
Very Bad . No clean like my M8 Elite previously. All time is stock in the below the water . Pressure is good. My pool man will check after I will return to Polaris if I am satisfied.Gerard
Business response:
We are sorry to hear your MAXX isn't performing as expected, Gerard. If you’re still having issues after your pool pro inspects it, please let us know. You can reach our technical support team at (800) 822-7933. We want you to have a working cleaner that you’re satisfied with. Sincerely, Your Polaris Team
Hoses Come apart, hose pulls out of skimmer, pressure set at lowest to still operate cleaner head. Leaf filter gets air in it and cavitation and damaged pump. Only thing good is the cleaner head, rest is junk and burned my pump out !
Business response:
Hi Gysbert, We are sorry you’ve had several issues with your MAXX and want to help. We would be happy to send you replacement hoses under your warranty. Please respond to this email with your address and date of purchase so we can place the order for new hoses. We also recommend calling our technical support team at (800) 822-7933 so we can help troubleshoot the issues you’re having. We want you to have a working cleaner that you’re satisfied with. Thank you, Your Polaris Team
This cleaner is amazing. My pool has never looked better.
Business response:
Thank you for your glowing review, Jason! We are thrilled to hear you’re so satisfied with the MAXX. Enjoy your clean pool! Your Polaris Team
It took forever to get this to work. And it stops running with a little debris have to clean it out constantly.
Business response:
Thank you for sharing your experience with us, Maria! We are sorry you're having some issues with your MAXX and we want to help. Please call our technical support team at (800) 822-7933 so we can troubleshoot and offer you suggestions to get your cleaner working optimally. All the best, Your Polaris Team
Frequently asked questions about Polaris MAXX Suction Pool Cleaner
How is Polaris MAXX Suction Pool Cleaner rated?
Polaris MAXX Suction Pool Cleaner has a 4.6 star rating with 1,672 reviews.
When is Polaris MAXX Suction Pool Cleaner open?
Polaris MAXX Suction Pool Cleaner is closed now. It will open tomorrow at 9:00 a.m.