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Polaris MAXX Suction Pool Cleaner
The vacuum is not going around the entire perimeter of the pool and is not climbing the walls of the pool.
Business response:
We're sorry your cleaner isn't performing as expected, Sandy. Please call our support team at (800) 822-7933 so we can help troubleshoot. All the best, Your Polaris Team
I love the product but I never received my rebate.
Business response:
We're glad you're happy with your MAXX, Zulma! Please allow 6 to 8 weeks for your rebate to be processed. For a status update on your rebate, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Happy swimming! Your Polaris Team
Machine has to be constantly manually re-directed as it often continues to rotate in only one spot. Tracts have to be manually turned on a regular basis since they frequently get stuck or refuse to move the machine. Regret the purchase. Have now gone back to using my old dependable unit which is over 7 years old, but continues to deliver without all the issues the polaris unit has.
Business response:
We're sorry your cleaner is having some issues, Joseph. We want to help! We recommend removing the debris inlet adapter to widen the port on the bottom of the cleaner. This should allow large debris to pass through and prevent the cleaner from getting stuck. We hope this helps, but please call our support team if you need further assistance. We can be reached at (800) 822-7933. Thank you, Your Polaris Team
This particular model did not work for me. I wound up buying a Polaris model P825. Although it doesn't pick up fine material it does very well for everything else.
Business response:
We are sorry the MAXX didn't work out for you, Jack. Thank you for taking the time to share your experience with us. All the best, Your Polaris Team
The pool vacuum is great, but your company sucks. I submitted my registration and rebate, but your company did not honor the rebate and did not send my rebate.
Business response:
We are glad your cleaner is performing well, Eleazar. Please allow 6-8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form on our website - https://www.fluidrausa.com/en/support/rebate-support. You can also contact our rebates team directly at (800) 822-7933 or email rebates@fluidra.com. Thank you, Your Polaris Team
The cleaner is not consistent. I have to pull It out the pool to turn the scrubbers because the cleaner had stop working. I’ve had to do this several times since buying the cleaner. I will be calling customer service about this issue.
Business response:
We're sorry you're having an issue with your MAXX, Rodriguez. We recommend converting your cleaner to large debris cleaning mode to see if this helps. Please refer to page 8 of the owner's manual to see this conversion: https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0671300.pdf?rev=976c0e9951f2415ebf1605dcab556c0a?force=1 All the best, Your Polaris Team
Very poor Because. It's been almost a year and never received my rebate
Business response:
We're sorry you never received your rebate, Jeremy, and want to help. Please contact our rebates team at (800) 822-7933 or email rebates@fluidra.com. Thank you, Your Polaris Team
It doesn't clean very well.
Business response:
We are sorry your cleaner isn't performing as expected, Marie. We want to help! Please call our support team so we can help troubleshoot and get your cleaner working optimally. We can be reached at (800) 822-7933. All the best, Your Polaris Team
I wouldn't buy it again. It picks up some of the dirt. Then once I clean the pool with the manual vacuum the pool is clean.
Business response:
We're sorry your cleaner isn't performing as expected, Steve. If you have questions or need help troubleshooting, please call our support team at (800) 822-7933. Thank you, Your Polaris Team
Frequently asked questions about Polaris MAXX Suction Pool Cleaner
How is Polaris MAXX Suction Pool Cleaner rated?
Polaris MAXX Suction Pool Cleaner has a 4.6 star rating with 1,724 reviews.
When is Polaris MAXX Suction Pool Cleaner open?
Polaris MAXX Suction Pool Cleaner is closed now. It will open at 9:00 a.m.