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Polaris MAXX Suction Pool Cleaner
Doesn’t clean everything. Small debris still floats near the hose
Business response:
Thank you for your review, Abe. The cleaner isn’t able to pick up floating debris, since it is meant to suction the debris on the floor of your pool. We hope you find that it takes care of the debris settled at the bottom of your pool. If you need additional help or troubleshooting tips, please call our technical support team at (800) 822-7933. All the best, Your Polaris Team
Pain in the ass. The until stops randomly and with no explanation
Business response:
We are so sorry your cleaner isn’t performing well, Grailyn. Please refer to the troubleshooting tips on page 11 in the Owner’s Manual: https://www.polarispool.com/-/media/zodiac/global/downloads/h/h0671300.pdf?rev=f020cb9c61ab444789e042e868691618. If you’ve already tried these tips and still need assistance, please call our technical support team at (800) 822-7933 so we can help you get your cleaner working optimally. Thank you, Your Polaris Team
It kept stop moving with nothing inside unit Unreliable Pressure was fine I returned it back to the place of purchase
Business response:
Hello John, We are sorry for your poor experience with this cleaner. We wish we'd had the chance to work with you to resolve the issue. Although you have returned your product, it would always be advisable to contact your local pool & spa professional to diagnose the issue and to process any warranty claims on your behalf. Thank you for your feedback, and best of luck! Your Polaris Team
The Polaris MAXX SUCTION POOL CLEANER is Bitchin
Business response:
Thank you so much for sharing your positive review with us, Marcio! We hope you enjoy your clean pool. Happy Swimming! Your Polaris Team
Lack of customer service support.
Business response:
Hello Zamir, Thank you for choosing Polaris! Product quality and customer satisfaction are top priorities to us. Please let us know how we can help. We're at (800) 822-7933 or productsupport@fluidra.com. We look forward to assisting you. Your Polaris Team
I'd be glad to write a review once I get the rebate back. Thank you
Business response:
Hi Neil, Thank you for your patience. Please allow 6 to 8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
This little sucker is awesome!
Business response:
Thank you for your positive review, Cameron! We appreciate you and hope you enjoy your pool time. Cheers, Your Polaris Team
Still waiting for my $100 check and canister
Business response:
Hi Eric, We appreciate your patience in waiting for your rebate and bonus canister to arrive. We looked up the status of your rebate, and it looks like the payment has been processed and sent to the bank. You should expect to receive your rebate in 2-3 weeks. Please allow 8-10 weeks (from the time you registered your product) for delivery of your bonus leaf canister. If you would like to check on the status of your rebate, you can fill out the form on our website - https://www.fluidrausa.com/en/support/rebate-support. I... read more
Frequently asked questions about Polaris MAXX Suction Pool Cleaner
How is Polaris MAXX Suction Pool Cleaner rated?
Polaris MAXX Suction Pool Cleaner has a 4.6 star rating with 1,673 reviews.
When is Polaris MAXX Suction Pool Cleaner open?
Polaris MAXX Suction Pool Cleaner is closed now. It will open at 9:00 a.m.