This profile has been claimed by the business owner or representative.
Polaris MAXX Suction Pool Cleaner
The rebate program is poorly run. Too difficult to navigate, too many requirements for reimbursement. Polaris should just offer $100 lower price as incentive to purchase its pool vacuum equipment and avoid alienating customers by having customers jump so many hoops to get a $100 Visa card.
Business response:
Hi Steven, We are sorry you found our rebate process so daunting and appreciate your feedback. If you would like assistance with your rebate, please contact our rebates team directly at rebates@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
The numerous connections is the weak part of the system. Main source of sucking air into the pump which requires bleeding the air out often . When contacted Leslie’s manager for the area for a possible solution was met with less than helpful remarks. Would seriously think of other brand next time buying pool equipment because of her.
Business response:
We are so sorry you had a difficult experience, Wilson. Your trust and satisfaction are our top priority. If there is anything we can do to help in the future, please contact us at (800) 822-7933. Thank you, Your Polaris Team
The sale lady I bought it from was great . The company I had to call to help with my rebate was also wonderful
Business response:
Thank you for sharing your positive experience with us, Carrol! We appreciate you and hope you enjoy your swim time. Cheers, Your Polaris Team
My sweeper is doing fine
Business response:
Thank you for taking the time to leave a positive review, Carrol! We hope you enjoy your swim time. Cheers, Your Polaris Team
The Polaris Maxx is only effective to clean the pool floor. My experience is that it does not, as advertised, climb the walls of my pool nor steps. I have a brand new variable speed pool pump and even at max pressure setting, the device simply does not climb the walls. Therefore, in my opinion, the device is not worth the money, and the company is guilty of false advertising. That much said, the floor of my pool is spotless, although Any less expensive pool vacuum can accomplish this.
Business response:
Hi Glenn, Thanks for your feedback on your Polaris MAXX Suction Pool Cleaner. We'd like to help you with the wall climbing issue. First, verify proper flow by counting the wheel rotations of the cleaner tracks. Next, ensure the hose float is positioned approximately 9" from the cleaner. Finally, remove the inlet adapter at the bottom of the cleaner to help larger debris pass through. Refer to the Owner's Manual section, “Cleaner Vacuum Modes”. For more detailed instructions, refer to the product manual, found here: http... read more
The pool cleaner works well. I like it. However, I signed up for the rebate which was not easy to do but I got it done. At the end of sigining up for the rebate, your site thanked me for "registering" my pool cleaner. What? I thought after all of that process that I was going to get my rebate. I was in the portal part of your site for the rebates. Did I sign up for my rebate or did I just get the cleaner registered? I don't know. Can you tell me? It almost seemed like you make it as hard as possible to get the mone... read more
Business response:
We are so sorry you found our rebate submission frustrating, David, but we're glad to hear your cleaner is performing well. We checked your rebate status and see that your rebate shipped on 7/31/23 so you should receive it in about 2 weeks. You can also check the status of your rebate on our site - https://www.fluidrausa.com/en/support/rebate-support or contact our rebates team directly at (800) 822-7933 or email rebates@fluidra.com. Registering your cleaner automatically signs you up for a rebate (if applicable), and ins... read more
Our Polaris max spends a lot of time just doing 360s. Goes a few feet does another 360 then it does a 360 in the opposite direction goes if you feet starts doing 360s all over again. I’ve called a number of times and tried waiting in the queue, and instead of the time wait going down over time it goes up? The automated system asks you if you’d like a callback without losing your place in line and I tried that a few times and never got a call back! No, I do not recommend the Polaris MAXX.
Business response:
We are very sorry you've had such a frustrating experience, Richard. We want to help! Our first recommendation is to take your cleaner to a local warranty station for a diagnostic review. They will be able to help with any repair or replacement part required. You can find a local station using our dealer locator - https://locator.fluidrausa.com/en We apologize for any inconvenience this is causing you. If you have any questions or need further assistance, please let us know. All the best, Your Polaris Team
I have pebble tec pool surface. The MAXX seams to work best with the skimmer, but I feel like the water circulation is poor. If you have a dedicated suction port (i do) it works ok, won't climb walls as advertised. Randomly stops and you have to pull it out of the water and manually get it back going. The MAXX doesn't work well or at all at lower pump speeds. Disappointed in product at this price point.
Business response:
We are sorry your cleaner isn't performing as expected, Donald! If your MAXX is getting stuck or not climbing walls, we recommend removing the inlet adapter at the bottom of the cleaner to help larger debris pass through. This usually fixes most issues. We hope this helps, but if you need further assistance please call our technical support team at (800) 822-7933. All the best, Your Polaris Team
Terrible customer service when trying to get the rebate. They sucker you in with a promise of a rebate card then after you purchase it they ignore you.
Business response:
We are so sorry you had a bad experience and feel ignored, Jeff. We care about our customers and want to help you with the information you need. Please allow 6-8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
Frequently asked questions about Polaris MAXX Suction Pool Cleaner
How is Polaris MAXX Suction Pool Cleaner rated?
Polaris MAXX Suction Pool Cleaner has a 4.6 star rating with 1,724 reviews.
When is Polaris MAXX Suction Pool Cleaner open?
Polaris MAXX Suction Pool Cleaner is closed now. It will open at 9:00 a.m.