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Polaris MAXX Suction Pool Cleaner
still never received my rebate or my debris filter. It's been 4 months now. I would have chosen another product had I know the "special" was not truthful.
Business response:
Hi Chris, We are so sorry you haven’t received your rebate or canister. We sent you an email on 7/7/22 letting you know there was some missing information with your rebate submission. Please email us directly at rebates@fluidra.com or call us at (800) 822-7933 so we can help you. Thank you, Your Polaris Team
Still waiting for my rebate. Will not use cleaner until I receive rebate
Business response:
Hi Bob, We are sorry you’ve had a 1-star experience and hope you find your MAXX cleaner performs well. Please allow 6-8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
I bought my Polaris at Leslie's Pool Supply. I received the rebate, which I'm grateful for, but I never received the leaf catcher. The manager at Leslie's help me complete everything right in the store, so I am positive I'm not missing anything and I'm positive I should be receiving the leave catcher. Thank you
Business response:
Hi Patrick, Please allow 8-10 weeks (from the time you registered your product) for delivery of your bonus leaf canister. If you have any questions, please contact us directly at rebates@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
Wen will rebate b sent out
Business response:
Hi Rochelle, Please allow 6-8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
Suction not that good, I have to turn my Hayward pump motor almost to high to get it to move.
Business response:
Hi Lamont, We're sorry to hear your MAXX isn’t performing properly. We suggest removing the debris inlet adapter to widen the port on the bottom of the cleaner, and changing the cleaner from small debris to large debris cleaning mode. This should allow large debris to pass through and increase suction. We hope this helps! If you continue to need assistance, please call our technical support team at (800) 822-7933. Thank you, Your Polaris Team
Too slow takes a very long time
Business response:
Hi Leonard, We are sorry to hear your MAXX is moving slowly and taking a long time to clean your pool. Please refer to page 11 in the owner’s manual to find troubleshooting tips for a cleaner that is moving slowly - https://www.polarispool.com/-/media/zodiac/global/downloads/h/h0671300.pdf?rev=f020cb9c61ab444789e042e868691618. If you continue to have issues, please call our technical support team at (800) 822-7933. All the best, Your Polaris Team
Doesn’t clean everything. Small debris still floats near the hose
Business response:
Thank you for your review, Abe. The cleaner isn’t able to pick up floating debris, since it is meant to suction the debris on the floor of your pool. We hope you find that it takes care of the debris settled at the bottom of your pool. If you need additional help or troubleshooting tips, please call our technical support team at (800) 822-7933. All the best, Your Polaris Team
Pain in the ass. The until stops randomly and with no explanation
Business response:
We are so sorry your cleaner isn’t performing well, Grailyn. Please refer to the troubleshooting tips on page 11 in the Owner’s Manual: https://www.polarispool.com/-/media/zodiac/global/downloads/h/h0671300.pdf?rev=f020cb9c61ab444789e042e868691618. If you’ve already tried these tips and still need assistance, please call our technical support team at (800) 822-7933 so we can help you get your cleaner working optimally. Thank you, Your Polaris Team
It kept stop moving with nothing inside unit Unreliable Pressure was fine I returned it back to the place of purchase
Business response:
Hello John, We are sorry for your poor experience with this cleaner. We wish we'd had the chance to work with you to resolve the issue. Although you have returned your product, it would always be advisable to contact your local pool & spa professional to diagnose the issue and to process any warranty claims on your behalf. Thank you for your feedback, and best of luck! Your Polaris Team
Frequently asked questions about Polaris MAXX Suction Pool Cleaner
How is Polaris MAXX Suction Pool Cleaner rated?
Polaris MAXX Suction Pool Cleaner has a 4.6 star rating with 1,707 reviews.
When is Polaris MAXX Suction Pool Cleaner open?
Polaris MAXX Suction Pool Cleaner is closed now. It will open tomorrow at 9:00 a.m.