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Polaris MAXX Suction Pool Cleaner
Had it for one week and stop working took it back to Leslie’s pool were I bought it . Has been there for 5 days sitting with no one taking a look at it. This machine was a disappointment I am requesting a refund.
Business response:
Hi Melissa, Our apologies that your Leslie's store is busy. If you get your MAXX back, we have a tip that may help: We recommend removing the inlet adapter at the bottom of the cleaner to help larger debris pass through. Typically, this helps with any issue. Here’s a quick video that explains this conversion: https://www.youtube.com/watch?v=BtEI5Qex868&list=PL3Fq80t74vvnplqTq7JyeS_Z6OWblJRX9&index=16 We hope this helps, but if you need further assistance, please call our technical support team at (800) 822-7933. All th... read more
I am extremely disappointed with the Polaris MAXX side suction pool cleaner. My primary reason for purchasing this unit was its advertised wall-climbing capability, but in my Pebble Tec pool it simply will not climb the walls at all. I have spent considerable time troubleshooting and adjusting the system. I increased my pump speed multiple times — up to 3000 RPM — and adjusted the suction settings to provide more dedicated flow to the cleaner, but nothing has helped. I can visibly see the tracks turning, yet the cleaner bare... read more
Business response:
Hi John, We are sorry to hear your cleaner isn’t performing consistently and want to help. We recommend removing the inlet adapter at the bottom of the cleaner to help larger debris pass through. Typically, this helps with any issue. Here’s a quick video that explains this conversion: https://www.youtube.com/watch?v=BtEI5Qex868&list=PL3Fq80t74vvnplqTq7JyeS_Z6OWblJRX9&index=16 We hope this helps, but if you need further assistance, please call our technical support team at (800) 822-7933. Sincerely, Your Polaris Team
The cleaner is average nothing special. The hose will spin off sometimes and you will need to buy weights to anchor the hose down if you want a top leaf cleaner robot
Business response:
Thanks for choosing the Polaris MAXX Suction Pool Cleaner, David! Your trust and satisfaction are our top priorities. The hose should not be disconnecting from the cleaner. Please contact us at (800) 822-7933 or visit your Polaris dealer for assistance. All the best, Your Polaris Team
Works good but it’s been weeks still waiting for rebate. This survey is the first I’ve heard from anyone
Business response:
Hi Craig, please allow 6 to 8 weeks for your rebate to be processed. For a status update, you can complete the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support, or contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Happy swimming! Your Polaris Team
I live in Florida and the maxx suction cleaner is constantly stuck with what I would consider normal debris. In the last week I had to pull the unit and clear it out multiple times.
Business response:
Thank you for your review, Michael. We recommend converting your cleaner to large debris cleaning mode to see if this helps. Please refer to page 8 of the owner's manual to see this conversion: https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0671300.pdf?rev=976c0e9951f2415ebf1605dcab556c0a?force=1 If you continue to need assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Ok I went in knew what I wanted and bought still haven’t seen my rebate so I might not recommend you to anyone
Business response:
Thank you for your review, Ramon. Due to a high volume of requests, our current rebate processing time is approximately 60 to 90 days. We sincerely apologize for any inconvenience this may cause and appreciate your patience. For a status update, you can complete the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support, or contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
I really wanted to like this robot, but it hasn't worked for us since day 1. The wheels are supposed to turn 10 times every minute, and ours will not do this. It does not clean our pool and sadly, we may have to return, if something isn't helped.
Business response:
We are so sorry your new cleaner isn't working properly, Katie, and we want to help! We recommend converting your cleaner to large debris cleaning mode to see if this helps. Please refer to page 8 of the owner's manual to see this conversion: https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0671300.pdf?rev=976c0e9951f2415ebf1605dcab556c0a?force=1 If you continue to need assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Did not have enough suction. I believe it had noting to due with Polaris unit. We have roof solar panel heating and it take a lot of water intake to push water to second story.
Business response:
We are sorry your cleaner doesn't have enough suction, Harold. Please call our technical support team at (800) 822-7933 so we can help troubleshoot. All the best, Your Polaris Team
Barely moved, would not go to the shallow end , got stuck on the grate at the bottom and on the sides
Business response:
We're sorry your cleaner isn't performing as expected, Tony. We recommend converting your cleaner to large debris cleaning mode to see if this helps. Please refer to page 8 of the owner's manual to see this conversion: https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0671300.pdf?rev=976c0e9951f2415ebf1605dcab556c0a?force=1 If you continue to need assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Frequently asked questions about Polaris MAXX Suction Pool Cleaner
How is Polaris MAXX Suction Pool Cleaner rated?
Polaris MAXX Suction Pool Cleaner has a 4.6 star rating with 1,805 reviews.
When is Polaris MAXX Suction Pool Cleaner open?
Polaris MAXX Suction Pool Cleaner is closed now. It will open tomorrow at 9:00 a.m.