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Polaris VRX iQ+
About this business
Longevity of the cleaner is not very good. Two years is about average without major repairs and cost. I would say your design is spot on for your cash flow generation but not long term customer satisfaction. I have owned 4 or these so not a novice but maybe too nice to change. You can do better on design lifecycle
Business response:
Thank you for your honest feedback and for being a long-time customer, John. We’re sorry to hear the longevity hasn’t met your expectations. Your experience is important to us, and we take it seriously as we continue improving design and durability. All the best, Your Polaris Team
The unit is performing optimally. It cleans extremely well and cleanup is simple and easy. The only issue I had was not with the unit but with the cart assembly . The angle of the bend in the metal bar was too steep and would not line up with the slot on the underside of the cart . So I had to take some of the bend out. I gave it 5 stars because the unit itself is awesome .
Business response:
Thank you for your review, Jeffrey! If you experience any further difficulty with the cart, please email us at customerfeedback@fluidra.com so we can take care of you. All the best, Your Polaris Team
Machine is hreaty
Business response:
Thank you for your 5-star review, Robbie! Wishing you the perfect swim. Cheers, Your Polaris Team
This is my second Polaris cleaner. I have to deal with lots of leaves from trees around my pool and this cleaner does a great job.
Business response:
Thank you for your review, Randy! It's always a pleasure to hear from a repeat and satisfied customer. Happy swimming! Your Polaris Team
Reliable equipment in comparison to the unit it replaced
Business response:
Thank you for sharing your positive experience with us, Curtis! We appreciate you and hope you enjoy your clean pool. Cheers, Your Polaris Team
Very effective pool cleaner. Love the ease of removing from pool
Business response:
Thank you for your 5-star review, Steven! We aim to create quality products that simplify your pool experience every day. Cheers, Your Polaris Team
Amazing machine.
Business response:
Thank you for your glowing review, Robert! We appreciate you taking the time to share your experience with us. Happy swimming! Your Polaris Team
I purchased this model when my Jacuzzi machine died. This machine works great. I would highly recommended this machine to pool owners.
Business response:
Thank you for your positive review and recommendation, Gary! It's always a delight to hear from a satisfied customer. Happy swimming! Your Polaris Team
This is my third VRXiQ+ pool cleaner. They work really well when they are new. Programming is easy and the app is great to start another run from the house without going to the control pad. The major problem is that they do not last very long - three to four years on average for me. Just after the extended warranty runs out usually a very expensive component like the motor or the control panel is fried. Still the pool cleaner over the three or four year period is a lot cheaper than a pool service in my area.
Business response:
Thank you for sharing your opinion with us, Jeffrey. If you have issues shortly after your warranty expires, please contact us so we can see how we can help. We can be reached at (800) 822-7933 or by email at customerfeedback@fluidra.com. We appreciate you and hope you enjoy your time by the pool! Cheers, Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,171 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is open now. It will close at 6:00 p.m.