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Preferred Chrysler Dodge Jeep Ram of Grand Haven
- Car Dealers
- Grand Haven, MI
About this business
Location details
810 Robbins Rd, Grand Haven, MI, 49417, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
0 Star : My Experience The lack of communication between Betten Collusion was sadly lacking. I brought my car in for a minor collusion repair that was scheduled for 4 days and it took 11 days to complete the repair and I was never called to explain the delays! 2.5 Star : Likely to Recommend 4.5 Star : Repair Quality 2.5 Star : Customer Service There were delays getting parts for my body repair and a 4 day repair turned into a 12 day repair. I was never called by a Preferred representative to let me know the status of my repa... read more
0 Star : My Experience The lack of communication between Betten Collusion was sadly lacking. I brought my car in for a minor collusion repair that was scheduled for 4 days and it took 11 days to complete the repair and I was never called to explain the delays!
0 Star : My Experience My car was dropped off at the body shop on 5/16/2023. Since then, I didn't hear from the body shop, so I called to follow up. They kept telling me it's been worked on. Finally, A WEEK LATER, they told me they found more damage. It's hard to understand why it took them a week to realize there is more damage (two door replacement work from parking lot hit and run). The communication is not consistent (almost non-existent and not transparent. The manager Marc told me initially they found more damage on 5/... read more
0 Star : My Experience I found the staff to be courteous during my initial interaction, however, once my auto was in their possession I had a difficult time reaching a person(s) to discuss the progress with; I was bounced all over by the desk, finally put into email, and no call was returned. I did receive standard emails updating me on date extensions, but no real information. When I dropped my car off I inquired about a loaner car, to which the gal on the phone snapped, we don’t have anything for you. I tried to ask if one... read more
2.5 Star : Likely to Recommend 3 Star : Repair Quality Excellent paint job, but there are a few things that still need to be corrected and no is answering the phone or has returned our call. 2.5 Star : Customer Service Has been extremely difficult to get in contact with anyone other than the receptionist
2.5 Star : Likely to Recommend 5 Star : Repair Quality 5 Star : Customer Service
5 Star : My Experience 2.5 Star : Likely to Recommend 2.5 Star : Repair Quality There was a lot if fine, chalky dust in the trunk area that I had clean up. The more important thing is that it now pulls to the right while at highway speeds. I’m not sure if this is a Toyota Service issue as they did the alignment or if is a missed diagnosis during the repair process. As it is, it needs more servicing. 5 Star : Customer Service They communicated well during the process.
0 Star : My Experience I did not realize that the quote/estimate did not include a new grille. So there are still giant scrape marks on the grille. This should have been included in the repairs.
0 Star : My Experience The process as a whole was very frustrating - mostly due to lack of communication. I dropped my car off once and when I called to check on status, they informed me they didn't even have the parts to do the repair, but never called me to let me know not to drop it off. Then once the parts came in and I dropped off the car, a job that had an original estimate of a day or so to repair turned into almost 4 weeks. During that 4 weeks, just about the only time I got an update on progress and what was going o... read more
Frequently asked questions about Preferred Chrysler Dodge Jeep Ram of Grand Haven
How is Preferred Chrysler Dodge Jeep Ram of Grand Haven rated?
Preferred Chrysler Dodge Jeep Ram of Grand Haven has a 4.4 star rating with 2,478 reviews.
When is Preferred Chrysler Dodge Jeep Ram of Grand Haven open?
Preferred Chrysler Dodge Jeep Ram of Grand Haven is closed now. It will open tomorrow at 9:00 a.m.