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Preferred Chrysler Dodge Jeep Ram of Grand Haven
- Car Dealers
- Grand Haven, MI
About this business
Location details
810 Robbins Rd, Grand Haven, MI, 49417, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
0.5 Star : Likely to Recommend 2 Star : Repair Quality Two months is not acceptable 2 Star : Customer Service Left multiple messages and never received call back 2.5 Star : Returned Clean
0.5 Star : Likely to Recommend Poor communication and several delays 0.5 Star : Repair Quality Very poor communication. I would not do business with them again. It wasn’t one incident but multiple incidents of poor communication. 0.5 Star : Customer Service Again poor communication 2.5 Star : Returned Clean
0 Star : My Experience Work looks good however the time it took was a lot longer than expected.
1.5 Star : Likely to Recommend 4.5 Star : Repair Quality I don’t understand why it took a month to fix my bumper!!? 3.5 Star : Customer Service 4.5 Star : Returned Clean
0 Star : My Experience In my eyes the job is yet to be completed and when I contacted your office I was put off for 4 days. I will say that the work that was completed was very nice. As a of now you have refused to even view my issues!
0.5 Star : Likely to Recommend Never again. If I had the choice with this repair, which I didn’t because the car wash uses this particular repair facility for their claims, I would not have taken my car there. 4 Star : Repair Quality The repair quality looks good, as I would expect from any repair facility. It took nearly 2 months to get a mirror and dent fixed. After nearly 2 weeks the estimate had not been completed, the mirror had not been ordered until over a month later, and our calls and voicemails to Becky went unansw... read more
2.5 Star : Likely to Recommend 3 Star : Repair Quality Paint mixture doesn’t match factory paint. Metallic paint does not match. 4 Star : Customer Service 5 Star : Returned Clean
0 Star : My Experience My car was done 7 weeks after dropping it off on June 8. The original estimate was 2-3 weeks. For complete customer satisfaction Preferred Collision needs: 1) better communications (phone calls to Preferred where messed up; calls not returned; transferred to wrong dept. 2) The weekly automated emails where not very helpful, the additional email contradicted the first. 3) Realistic timeframes--I learned recently, techs only work on a car 2 hrs. a day. Doesn't seem efficient and this was not communicated... read more
0 Star : My Experience They did a very good job of repairing the exterior of the car where there was hail damage. However, there were burn holes in the driver side and passenger side seats that were not there before. They were also dirty. The ceiling along the windshield was also dirty. In talking with Mark Nunez, the body shop is going to stand behind their work and replace the seats and clean up the ceiling which we greatly appreciate.
Frequently asked questions about Preferred Chrysler Dodge Jeep Ram of Grand Haven
How is Preferred Chrysler Dodge Jeep Ram of Grand Haven rated?
Preferred Chrysler Dodge Jeep Ram of Grand Haven has a 4.4 star rating with 2,478 reviews.
When is Preferred Chrysler Dodge Jeep Ram of Grand Haven open?
Preferred Chrysler Dodge Jeep Ram of Grand Haven is closed now. It will open tomorrow at 9:00 a.m.