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Pure Paws Veterinary Care of Hell's Kitchen
- Veterinarians
- New York, NY
About this business
Location details
506 W 42nd Street, New York, NY, 10036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | 9:00 a.m. to 3:00 p.m. |
Very disappointed with our experience. We were prescribe medication for our dog but a dose a missing even though we paid for the full prescription. I called and left a message but got no response. I called again and the staff said they would call me back when the dose was ready. Two days later and still no response and so I called them back. The staff responded rudely saying the dose was ready with no explanation for why I didn't get notified. I went to pick up the medication but was charged for it so I inquired why. The st... read more
Business response:
Hello Jen N., Thank you for sharing your feedback. We are very sorry to hear about your disappointment with us. We wanted to reach out to you directly to investigate your experience further and make things right, however, we cannot find you in our system based on your Yelp username. Jen, if you're open to talking, would you please call/email us at 833-888-0354 or feedback@VeterinaryCaresandConcerns.com. We hope to hear from you soon!
Don't go if you have any other choice. Unprofessional, disrespectful, and over priced with poor service. So here is how story went.. I have moved to this neighborhood in October, and brought my cat to this vet for his annual health check. The Dr gave me my cat's health report in few days, one sentence "everything looks fine", and charged me $400 something. I was not very happy about their service and attitude, but I didn't say a thing at that time. Then, in February, I started working with my cat's FAVN and travel documen... read more
Business response:
Hello Li K; Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. We consider every review a gift and an opportunity to learn, especially when we have clearly fallen short of both your and our expectations. The essence of our values and who we are all start with best-in-class service - this includes ensuring we are as helpful and responsive as possible to our clients. Li, we understand how incredibly stressful traveling with an animal companion can be and apologize profusely for ou... read more
We thought that if a vet comes recommended from a rescue organization they would be more understanding towards rescue dogs without any judgements or impolite comments to their parents. Today was Cramer's second visit to your hell's kitchen office. First time was a couple of weeks back on his fourth day with us and even after taking him for a long walk before he was petrified at the doctor's office and pooped. Nurse (Sean) was seen dragging him and eventually carried him - which we understand. Today morning was his second ... read more
The service of this clinic is terrible. The staff is very forgetful and make me waste a lot of time. They seem to be more focused on getting as much money they can get from you, instead of recommending the right thing for your pet. In many occasions they have prescribed medications to my pets, but they give me less medication than the recommended dose, making make me pay extra for their mistake. The youngest of my cats was vaccinated twice with the same things in less that a month, meaning that the vet didn't even read the d... read more
I'm fostering a dog who has gotten sick. I called Pure Paws because they were the first vet to open in the morning. I explained the situation and they told me they could see me at any time between 8am and 5pm. I walked this poor coughing dog fifteen blocks to be seen, and they told me I couldn't be seen without an appointment. I explained that 45minutes earlier I was told the opposite, but the front desk didn't care. I had to take this struggling doggo all the way home to find a better-organized vet.
first visit was great. very informative, patient, friendly and Erik followed up the next day w a phone call. 5 stars. every visit since has been way too much for what we got: premium price and no follow up. i called and was told they would call me back and never did- weeks have gone by and still no results for blood work i paid almost $400 for. where are my lab results for Charles? 2 stars
The front desk is sometimes rude and or lazy . Also they seem To be short staffed and don't have many appts available.
Let me first start with my great experience the first time I came here two weeks ago. We just moved here from San Diego, CA and I was so excited to have a vet right around the corner from my apartment. Stephanie, the vet, and her tech were amazing. Stephanie taught me all I needed to know about getting my mini husky up to date with all of these new NYC shots he needed. Stephanie told me to come back in a couple weeks, no appointment necessary, for a quick booster shot for Leptospirosis. She said it would be quick and easy, i... read more
This Vet service is run by pretty decent trained vets and their assistants but unfortunately (and severely) handicapped by their careless and pretty much useless administrative, front desk staff. In my past few experiences with them. They have: 1) issued wrong medication 2) issued wrong dosage of the correct mediation 3) unable to take reservations when there were obviously open slots on their website (puts you on hold for 5 minutes) 4) calls you occasionally regarding another customers' pets - potential privacy issues ... read more
Frequently asked questions about Pure Paws Veterinary Care of Hell's Kitchen
How is Pure Paws Veterinary Care of Hell's Kitchen rated?
Pure Paws Veterinary Care of Hell's Kitchen has a 4.4 star rating with 704 reviews.
When is Pure Paws Veterinary Care of Hell's Kitchen open?
Pure Paws Veterinary Care of Hell's Kitchen is open now. It will close at 7:00 p.m.