Pure Paws Veterinary Care of Hell's Kitchen

Weixuan Y. 

on Yelp

4 years ago

I just received my pet's FAVN report. And the information was wrong!!!!! And they refused to change it! Very disappointed!!! Would NOT recommend this place! 

Laurie R. 

on Yelp

5 years ago

Have been here in the past ,mainly because it was close by. On both occasions, medications were left out, delaying care. I get the impression that the focus is on charging as much as possible, not so much concern for actual patient care. I would not recommend this practice and I do not usually post negative reviews. 

Jen N. 

on Yelp

5 years ago

Very disappointed with our experience. We were prescribe medication for our dog but a dose a missing even though we paid for the full prescription. I called and left a message but got no response. I called again and the staff said they would call me back when the dose was ready. Two days later and still no response and so I called them back. The staff responded rudely saying the dose was ready with no explanation for why I didn't get notified. I went to pick up the medication but was charged for it so I inquired why. The st... read more

Li K. 

on Yelp

5 years ago

Don't go if you have any other choice. Unprofessional, disrespectful, and over priced with poor service. So here is how story went.. I have moved to this neighborhood in October, and brought my cat to this vet for his annual health check. The Dr gave me my cat's health report in few days, one sentence "everything looks fine", and charged me $400 something. I was not very happy about their service and attitude, but I didn't say a thing at that time. Then, in February, I started working with my cat's FAVN and travel documen... read more

Anuradha S. 

on Yelp

6 years ago

We thought that if a vet comes recommended from a rescue organization they would be more understanding towards rescue dogs without any judgements or impolite comments to their parents. Today was Cramer's second visit to your hell's kitchen office. First time was a couple of weeks back on his fourth day with us and even after taking him for a long walk before he was petrified at the doctor's office and pooped. Nurse (Sean) was seen dragging him and eventually carried him - which we understand. Today morning was his second ... read more

Ezequiel A. 

on Yelp

6 years ago

The service of this clinic is terrible. The staff is very forgetful and make me waste a lot of time. They seem to be more focused on getting as much money they can get from you, instead of recommending the right thing for your pet. In many occasions they have prescribed medications to my pets, but they give me less medication than the recommended dose, making make me pay extra for their mistake. The youngest of my cats was vaccinated twice with the same things in less that a month, meaning that the vet didn't even read the d... read more

David D. 

on Yelp

6 years ago

I'm fostering a dog who has gotten sick. I called Pure Paws because they were the first vet to open in the morning. I explained the situation and they told me they could see me at any time between 8am and 5pm. I walked this poor coughing dog fifteen blocks to be seen, and they told me I couldn't be seen without an appointment. I explained that 45minutes earlier I was told the opposite, but the front desk didn't care. I had to take this struggling doggo all the way home to find a better-organized vet. 

Mike J. 

on Yelp

7 years ago

first visit was great. very informative, patient, friendly and Erik followed up the next day w a phone call. 5 stars. every visit since has been way too much for what we got: premium price and no follow up. i called and was told they would call me back and never did- weeks have gone by and still no results for blood work i paid almost $400 for. where are my lab results for Charles? 2 stars 

meg d. 

on Yelp

7 years ago

The front desk is sometimes rude and or lazy . Also they seem To be short staffed and don't have many appts available.