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Pure Paws Veterinary Care of Hell's Kitchen
- Veterinarians
- New York, NY
About this business
Location details
506 W 42nd Street, New York, NY, 10036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | 9:00 a.m. to 3:00 p.m. |
Received a notice that New York State Education Department started investigating Ashley Cheung's professional misconduct on May 16, 2022. I copied Miss Cheung's note on my Frienchie Mei Mei's medial record. Unfortunately, she lied on record. (1) I left Mei Mei at your office at 9:30 AM ET and you called me at 1:42 PM ET that Mei Mei was not breathing. Your procedure apparently started much earlier so you called me in 4 hours. Why did you lie about you waited for 5 hours in the attached medial record? You told me you los... read more
I've hesitated to write this review for a while but now, I'm left with no choice. On the surface they seem "nice" but in actuality it's a pure Manhattan money grab. Many, not all but many, of the service people put up a facade and pretend to care. In all honesty, I'm quite disappointed. Money isn't an issue for me. That said, I have reservations about taking my puppy to a place where people see dollar signs before they see him. And while I can appreciate that this is, for the most part, a sine qua non for Manhattan residents... read more
Business response:
Hello, Ethan A.- Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We wanted to reach out to you directly; however, we're unable to locate you in our system based on your Yelp username. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out... read more
I am sorry, those who give out that many stars are either independently wealthy with low body temperature... This place is just like McDonald's softserve machine, everytime I visited, the AC at this clinic is broken. Literally, hot as hell here at the Hell's Kitchen location. This wasnt what I want to complain, its supposed to be funny.... I do not know if it's a post-Covid revenge pricing, or Vets, the PHDs who save lives have been assigned a quota to fill each month. Anything is an upsale, eye, nose, ears, butt, skin there... read more
Business response:
Updated Response 8/17/22 Hello Ric C. As in our previous reply, we would like to reach out to you directly; however, we cannot locate you in our system based on your Yelp username and wonder if you possibly reviewed the wrong animal hospital. We would very much appreciate the opportunity to speak with you directly. If you're open to talking, please let us know by reaching out to us by calling 917-534-7838 and asking for Arlene or email us at feedback@veterinarycaresandconcerns.com. Hello, Ric C.- Thank you for sharing your... read more
There has been a frequent turnover in veterinary and office staff and this has me concerned for the stability, longterm health and well being of our dog. Initially, we had a pretty good experience but now when I walk our dog past the building where this vet is located, she pulls away hard on the leash in great distress. I'll take the cue from her and look for a more agreeable, and, affordable veterinary practice.
Business response:
Hello, Maya V- Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We wanted to reach out to you directly, however, we're unable to locate you in our system based on your Yelp username. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out t... read more
I wrote a stellar review 9 months ago when I brought in my male dog for an emergency situation. I was in tonight with my female dog to see Dr Cheung, while she is showing signs of sickness. I was very clear that I wanted to know the costs from Dr Cheung before taking any actions. I was quoted $500 for an in-house urine analysis and a sample sent out to a lab. Instead, I chose to have the in-house analysis only for about half the price. I was told I would get a new client discount for tonight's services. I thought that was... read more
Business response:
Hello David L., Thank you for sharing your feedback. We’re sorry to hear of your less than satisfactory experience. Our team is committed to providing excellent customer service and, we hope you will accept our sincerest apologies. Our manager is investigating your concerns would greatly appreciate an opportunity to speak with you directly. If you’re open to talking, please email us at feedback@VeterinaryCaresandConcerns.com. We look forward to hearing from you soon.
I just received my pet's FAVN report. And the information was wrong!!!!! And they refused to change it! Very disappointed!!! Would NOT recommend this place!
Business response:
Hi Weixuan Yu, Thank you for your feedback. The essence of our values and who we are start with patient-centric, compassionate care, and best-in-class service. We're very sorry to hear you felt we didn't meet these standards for you. With regards to your concern: per Dr. Liff this is a minor glitch which won't affect your travel plans. If we re-submitted to have this corrected (which is unnecessary) the results wouldn't be back in time for you to travel. Please feel free to reach out to us at feedback@VeterinaryCaresandCo... read more
Have been here in the past ,mainly because it was close by. On both occasions, medications were left out, delaying care. I get the impression that the focus is on charging as much as possible, not so much concern for actual patient care. I would not recommend this practice and I do not usually post negative reviews.
Business response:
Hello Laurie R., Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us, as the essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. Based on our records, we only see a history of Fluoxetine medication pick-ups, and we were genuinely unaware of any issues or concerns. We would very much appreciate an opportunity to speak with you directly so we may investigate your feedback further, please. If you're open to discussing y... read more
Very disappointed with our experience. We were prescribe medication for our dog but a dose a missing even though we paid for the full prescription. I called and left a message but got no response. I called again and the staff said they would call me back when the dose was ready. Two days later and still no response and so I called them back. The staff responded rudely saying the dose was ready with no explanation for why I didn't get notified. I went to pick up the medication but was charged for it so I inquired why. The st... read more
Business response:
Hello Jen N., Thank you for sharing your feedback. We are very sorry to hear about your disappointment with us. We wanted to reach out to you directly to investigate your experience further and make things right, however, we cannot find you in our system based on your Yelp username. Jen, if you're open to talking, would you please call/email us at 833-888-0354 or feedback@VeterinaryCaresandConcerns.com. We hope to hear from you soon!
Don't go if you have any other choice. Unprofessional, disrespectful, and over priced with poor service. So here is how story went.. I have moved to this neighborhood in October, and brought my cat to this vet for his annual health check. The Dr gave me my cat's health report in few days, one sentence "everything looks fine", and charged me $400 something. I was not very happy about their service and attitude, but I didn't say a thing at that time. Then, in February, I started working with my cat's FAVN and travel documen... read more
Business response:
Hello Li K; Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. We consider every review a gift and an opportunity to learn, especially when we have clearly fallen short of both your and our expectations. The essence of our values and who we are all start with best-in-class service - this includes ensuring we are as helpful and responsive as possible to our clients. Li, we understand how incredibly stressful traveling with an animal companion can be and apologize profusely for ou... read more
Frequently asked questions about Pure Paws Veterinary Care of Hell's Kitchen
How is Pure Paws Veterinary Care of Hell's Kitchen rated?
Pure Paws Veterinary Care of Hell's Kitchen has a 4.4 star rating with 621 reviews.
When is Pure Paws Veterinary Care of Hell's Kitchen open?
Pure Paws Veterinary Care of Hell's Kitchen is closed now. It will open tomorrow at 9:00 a.m.