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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Untruthful. Your sales manager committed fraud by lying about the rebate Liar, not reliable BAD!!!!!
Business response:
We take your feedback seriously and understand your concerns. Trust is fundamental to everything we do, and the experience you've described does not reflect our values or the service standards we strive to maintain. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can address this matter directly and work toward a resolution.
It took 2 trips to get things done, and both expericed took a lot of time sitting at the dealership waiting.
Business response:
Thank you for bringing this to our attention. We understand your frustration. Your time is valuable, and the situation you've described is far from the level of service that we strive to provide. We take feedback seriously as it helps us identify areas where we can improve our operations. We would welcome the opportunity to discuss your experience further and work toward a resolution. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address your concerns directly.
Not specific to this visit, but in general, something is left undone, done inaccurately or upsold inappropriately (that one went directly to the service manager). Even on simple maintenance, the tires aren’t inflated evenly. To her credit, Victoria checked to see if the warranty would cover loose carriage bolts. Also to her credit she asked the crew to wash the windows and vacuum the car. They did a poor job on the windows and didn’t vacuum. Like I’m going to go complain about it and wait while they do it? The issue I took t... read more
Business response:
Thank you for sharing your concerns. We understand your frustration, and your detailed feedback helps us identify areas where we can work to improve. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your specific concerns and work towards a resolution.
Jessica was short during check-in and ignored my request to schedule an appointment for my vehicle's recall. The service felt overpriced for the level of customer care provided, and I was disappointed that the windshield wiper fluid wasn’t topped off.
Business response:
We are concerned to hear about your recent service experience. Your feedback is valuable to us, and we understand your frustration. These concerns help us identify areas where we can work to improve our customer care standards. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address these issues directly and work toward a better experience.
Made an appointment for recall Had my car there for 6 hours and did not do anything…at all
Business response:
We are disappointed to hear about your experience. The situation you've described is not the level of service we strive to provide. We would appreciate the opportunity to discuss this further with you. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address this matter directly and work towards a resolution.
I think our poor experience was due to an emergency that Brandon had to deal with; however, his backup crew did not follow through with what was supposed to be done. Neither did they communicate with us and consequently, our key was lost. We had to come back the following day which was a Monday to get our vehicle and then reschedule for Thursday to actually get the work done on Thursday they were supposed to call when the car was ready, but that didn't happen either so we just showed up and got our car, which was sitting in ... read more
Business response:
Your feedback is invaluable to us and we understand your frustration. The situation you've described falls short of the reliable service that we strive to provide. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can work towards a solution.
I was told all the inspection of my car passed and asked if the water for the windshield was filled and he said yes. I left and tried to use it was Empty! I also asked if my left fromt tire can be checked and nothing.
Business response:
We value your input and understand your disappointment. Your concerns highlight areas where we can work to improve our processes. We would appreciate the opportunity to discuss this further. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address these issues properly.
The service provider Jesus took my vehicle from 7:30am - 4:30pm. This visit was for tire rotation, breaks, and flush recommended by provider. It was recommended that vehicle would only take 2 hours which turned into the entire day. It would be nice to know the expected time for services or updates. As I felt I called Anthony more times than needed for updates.
Business response:
We take your feedback seriously and understand your frustration. Your experience highlights the importance of providing accurate time estimates and proactive communication throughout the service process. We value your input as it helps us improve our service standards and ensure better experiences for all our customers. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience further and address your concerns directly.
The first trip that I was told Wood require my car most of the day was over in about three hours because they didn't have the part necessary to fulfill the recall action. They said they would have it in a week but they did not call so three weeks later I called and they said oh it's here, come in tomorrow. When I went to pick up the car after they said it was ready, I asked what had been the recall issue and Matt said oh it was not a recall. It was just an update to the software. He gave me a paper to sign that listed work d... read more
Business response:
We appreciate you taking the time to share your experience and understand how important clear and consistent communication is during service visits. Our team works to ensure all recall-related repairs and updates are handled accurately and efficiently. For further assistance, please contact our service team at Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,790 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.