T. Lee Austin, Operations M. on BirdEye
5 years ago
06/03/2016, 12:03 PM
To Lyle, Subanti and the entire RD Staff:
I just wanted to take a moment and send you a personal thank you for such outstanding service with the sale of our iCAT NextGen. As you know, when I called you after realizing that our Schein team, which we’ve been working with to complete a transition over to a new CBCT scanner along with a facility addition of two new operatories had not completed the transaction involving the iCAT, I was in panic mode due to the approaching deadline I was up against. I really didn’t know what to expect and feared for the worse – however, both of you and everyone I’ve had contact with at Renew Digital not only made it happen for me, you went above and beyond to ensure everything was handled to our satisfaction. Even the pick-up driver, TJ was considerate enough to call me while stuck in traffic to let me know he was going to be about 40 minutes late. He even told me exactly how long he needed access to our facility and had me out at the end of the day exactly as planned!
We couldn’t be more pleased in our good fortune to do business with such dedicated professionals. You made the entire process seamless and stress free for me and my staff, for which I am ever grateful. I will definitely refer anyone who is in need of either selling or purchasing CBCT equipment to contact you, confident that the strength of your team will provide them the highest degree of service and expertise you demonstrated to our organization.
I just wanted to personally let you know how much I appreciate everything you did in order to make the experience a pleasant one for me.