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RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Super buggy waste of time for tenants
using this is a dumb thing who ever thought of is a stupid idiot they can loses your money and it's stupid they charge you just to pay your rent that is the most stupid thing ever
Business response:
Hi Cory, we’re sorry to hear you’re concerned about a payment and fees. Payments aren’t lost in the app, but issues can happen if a bank transfer fails or is declined. Our team can review your transaction and clarify any fees. Please contact support or use 24/7 in-app chat so we can help resolve it.
can't get answers
Business response:
Hi Dana, sorry you’ve had trouble getting answers. We checked and haven’t received a support request from your account in the past few years. Our support team is available now and can help right away. Please reach out via 24/7 in-app chat, support@rentredi.com, or (646) 741-9393 so we can assist.
For a basic app, it doesn't do the basics well: There is a persistent upsell popup that asks you if you want to complete it now, later or never. I have always chosen the Never option but it ALWAYS reappears. Autopay didn't work but it didn't send an immediate message , just one that said it was "late" when it wasn't late.
Business response:
Hi Greg, thanks for flagging this. The Credit Boost prompt can be dismissed using the “X” on the right side. For the autopay notice, our team can review what happened and confirm the cause. Please reach out via 24/7 in-app live chat, support@rentredi.com, or (646) 741-9393 so we can resolve it quickly.
cannot add bank account to avoid the outrageous fees. maintenance report also doesn't work.
Business response:
Hi Carrollanne, sorry for the trouble adding your bank account and submitting maintenance. It looks like our team sent steps to finish linking your bank, but we haven’t heard back yet. Once connected, you can avoid card fees and submit requests normally. Please reply to support or use 24/7 in-app chat so we can finish fixing this.
Terrible. Never worked for maintenance requests. Now I've moved and uninstalled this app and it keeps telling me my rent is late with spam emails everyday. Will not let me stop the emails. Do not install!
Business response:
Hi there Daeny, We're sorry that you're still receiving emails associated with your old charges! We can work with you to unsubscribe from emails or contact your prior landlord to unlink you from the property. When you have a moment, please reach out to our support team for assistance. support@rentredi.com (646) 741-9393
This app has a lot of problems that need to be fixed.
Business response:
Hi Beverly, We're sorry that you experienced issues that impeded your use of the platform. Please contact our support team directly, so our tech support team can make any changes needed to improve RentRedi. When you reach out to our support team, we can escalate your case! support@rentredi.com (646) 741-9393
The app doesn't function and neither does the mobile browser. It's a glorified customer service chat app, as that's the only feature that seems to work. Although it won't allow photos even with permissions enabled
Business response:
Hi there, If photo permissions are initially denied, it can be tough to locate all the places within your phone to correct this. The fastest solution is to uninstall the app entirely. Once reinstalled, you'll have the option to accept the permissions once more. Please reach out to our support team! support@rentredi.com (646) 741-9393
Horrible app, I have allowed all permissions, and I still cannot add photos to a chat. It keeps saying I need to allow access, which I already have. Have Uninstalled, reinstalled, cleared the cache and the problem continues. This app is absolute garbage!
Business response:
Hi there Paula, We apologize for the frustration this caused and the time this took from your day. We would like to help! Please reach out to our support team so we can work with you to correct this issue. support@rentredi.com (646) 741-9393
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.6 star rating with 1,499 reviews.
When is RentRedi open?
RentRedi is closed now. It will open on Monday at 9:00 a.m.