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RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible app. Doesn't have options to unlink as a tenant
Business response:
Hi there Ryan, As the tenant, you have the ability to delete your account by going to Settings and selecting Delete Account option! If you want something a little less permanent, you can reach out to your landlord, or our support team, so we can help facilitate! support@rentredi.com (646) 741-9393
Garbage fees and payment delays only to end up with payment failures or late fees
The app thinks I'm a landlord and keeps trying to get me to sign up for it's service, to the point of excluding me from using the normal renter's features of the app.
My payment method magically disappeared and customer service was of no help at all.
For tenants, this app is cumbersome and anxiety inducing. There is a service charge no matter the payment method. If it was not convenient for my landlord (who I adore) I would not utilize this service. Devs comment is acknowledged.
Business response:
Hi Cory, please know we understand. The convenience fees do not go to RentRed; it is the cost of payment processing in the U.S., and we abide by these standards. If you need any app help, we are happy to work with you! Give us a call (646) 741-9393 from 9-5 EST or reach out to our chat support team 24/7, or support@rentredi.com.
Worst rent site you will ever use. Nothing works and they talk you in circles with no help
Business response:
We reviewed your conversation with our support team and want to apologize for the frustration and confusion. There are limitations based on payment processing regulations we must abide by. But we've passed the feedback to our team so your experience is smooth going forward. Please don't hesitate to reach out! support@rentredi.com, (646) 741-9393.
I can't even open the app without it closing
Business response:
Hi there! Thank you so much for reaching out. If you need help troubleshooting the app, feel free to call us at (646) 741-9393, chat with our support team during their 24-hour schedule, or email support@rentredi.com! We are more than happy to help!
Be careful making a payments. Can't even read a new phone models system settings enabled
Business response:
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at team@rentredi.com? We'll get you up and running.
Poor interface, confusing and contradictory instructions, and a difficult payment system. I have incurred several hundred dollars worth of credit card fees, bank fees, and duplicated transactions due to the difficulty of verifying which exact method will be billed in any given month. And of course, none of these fees are the responsibility of RentRedi. Not even the ones they themselves levy. This is the most difficult and stressful rent payment situation I've encountered in 20 years.
Business response:
We see you worked with our chat support team your autopay schedule. We want to clarify the instructions you received and show you around the platform. Please give us a call between the hours of 9AM and 5PM EST, Monday - Friday. You can also schedule a call with our chat support team during their 24 hour schedule. support@rentredi.com (646) 741-9393
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.6 star rating with 1,352 reviews.
When is RentRedi open?
RentRedi is closed now. It will open tomorrow at 9:00 a.m.