This profile has been claimed by the business owner or representative.
RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
what a completely garbage app. Everything is a struggle. Loses my information constantly
Business response:
Hi Chad, sorry to hear about the trouble you've had getting things set up. It sounds like you hit some unexpected friction, which isn't the seamless experience we aim for. Please reach out to our 24/7 live chat, it's the fastest way for us to fix this for you immediately. If we’re able to help, we’d love the chance to earn an updated review!
half the time I can't even log in I have to use the website
Business response:
Hi Vida, we’re sorry to hear you're having trouble logging into the app. The fastest way to resolve this is to message our 24/7 live chat support through the blue bubble on our website; they can troubleshoot this with you in real-time! If you have a good experience, please consider updating your review to 5 stars afterwards. We're here to help!
I hate that my landlord uses this what happened to giving cash and getting a receipt
Business response:
We get it—cash has always been simple. With RentRedi, you can still pay with cash through our Chime partnership, while also getting instant digital receipts, auto pay to avoid late fees, and rent reporting to help build your credit score. If you want help getting set up, our 24/7 live chat is here for you! Please let us know how we can help!
app is very slow, needs multiple log ins. the website is slightly better (15%) most of the time stuck on "loading dashbaord".
Business response:
We hear you, and we’re sorry the app hasn’t been as snappy as it should be. We want your dashboard to load instantly so you can get on with your day. Since you're seeing different performance on the web, please reach out via our 24/7 live chat in the app or at team@rentredi.com. We’d love to take a closer look at your specific setup and help.
not working at all
Business response:
We’re so sorry for the frustration. Errors are the last thing you need when trying to manage your home. We’d love the chance to fix this for you immediately. Our team is available 24/7 via the live chat icon on our website or in-app to troubleshoot these bugs in real-time. Please lean on us—we are here to ensure the app works perfectly for you!
using this is a dumb thing who ever thought of is a stupid idiot they can loses your money and it's stupid they charge you just to pay your rent that is the most stupid thing ever and far as yes, they do lose your money.Nothing to do with the bank.The bank does their job, but the app does not.So, yes, your money does get lost.It's happened to me many times before, and this is why I do not like using this app therefore, there is no proof with a app doing it in person, you get a receipt.
Business response:
Hi Cory, we’re sorry to hear you’re concerned about a payment and fees. Payments aren’t lost in the app, but issues can happen if a bank transfer fails or is declined. Our team can review your transaction and clarify any fees. Please contact support or use 24/7 in-app chat so we can help resolve it.
Don't trust this app. It will take your money. And say they don't have it even though your bank proves that you paid it because they do their job, right?They have cameras on so they have to, and the app has no proof whatsoever.And they just don't do their job right? And they steal your money. And then they demand you just still pay it, even though they lost your money
get gives me error every time I'm doing something on the app
Business response:
We’re so sorry for the frustration. Errors are the last thing you need when trying to manage your home. We’d love the chance to fix this for you immediately. Our team is available 24/7 via the live chat icon on our website or in-app to troubleshoot these bugs in real-time. Please lean on us—we are here to ensure the app works perfectly for you!
horrible, they charge you an additional $48 to pay your rent. You can't speak with anyone directly it is all through chat and if you have a question pr need help , they dont help. They will constantly send you instructions which you/I followed and still having issues and they will just send the same instructions 🙄
Business response:
To clarify, ACH payments are only $1 if you're paying by bank, as we aim to keep fees transparent and low. Our support is available via chat, email, and phone for all tenants—we want to ensure you're never stuck. Please reach out so a specialist can personally guide you through this and resolve any lingering issues!
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.7 star rating with 1,597 reviews.
When is RentRedi open?
RentRedi is closed now. It will open on Monday at 9:00 a.m.