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RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
unfriended hard to use
Business response:
Hi there Nina, We'd like to help you get acquainted with the platform to make your experience with us smooth and effective! Please reach out to our support team for a 1-on-1 onboarding session. support@rentredi.com (646) 741-9393
The app thinks I'm a landlord and keeps trying to get me to sign up for it's service, to the point of excluding me from using the normal renter's features of the app. Replying to the developer below, I cannot simply login, because it takes me to the landlord sign up screen and has no option to change it. I attempted to get help from your service department multiple times and no working solution was provided other than using the website on my laptop.
Business response:
Hi there Charlie, If you accidentally signed up as a teammate (or signed up as landlord instead of a renter), you can simply log in to the tenant app with those same login credentials! :blush: If you need any assistance, please contact us! support@rentredi.com (646) 741-9393
terrible.
Business response:
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at team@rentredi.com? We'll get you up and running.
Tenant here. App is extremely buggy. The "add bank account" function just loads and loads and loads with no sign of being able to enter account information. Along with this, it was very difficult to apply to the house in the first place. The "flow" of entering information seemed disconnected. The whole process from application to paying rent has had nothing but bugs and confusing in-app redirection.
Business response:
Hi there, We greatly appreciate your feedback. It really helps us to grow as a platform! We ask that you reach out to our support team so we can review your account history and get these issues corrected. Thank you again for reporting these issues! support@rentredi.com (646) 741-9393
horrible experience
Business response:
Hi Stanton, thank you for contacting us. Could you please share a brief description of the issues you are experiencing to team@rentredi.com and we will be more than happy to assist you!
"Captcha" denied me but never popped up during account creation. I had to give all photo permissions but this app still insists it requires further storage permissions. I can't show customer support a screenshot despite my app settings denying none of the permissions (against my better judgement). Why, on this rent payment app, is the beginning year 2500? There is also a typo on the "Edit Autopay" page where the "of" repeats. Hardly inspiring confidence.
Creating an account is buggy and slow. Searching by apt code is almost impossible. App freezes, gets stuck with the simplest of steps. Definitely needs work.
Fairy annoying to fill out on my phone.
Business response:
Hello, can you tell us more detail about the issue at team@rentredi.com? It will be very helpful for us to investigate and fix it. Thank you!
Very painful to set up
Business response:
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at team@rentredi.com? We'll get you up and running!
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.6 star rating with 1,352 reviews.
When is RentRedi open?
RentRedi is closed now. It will open tomorrow at 9:00 a.m.