This profile has been claimed by the business owner or representative.
RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This has to be the worst app I've ever had. The landlord keeps telling me there are documents ready for me to sign. There's nothing in my document folder. I've been going back and forth with customer service, they are no help. Landlord says one thing, app is saying another. I have uninstalled app, reinstalled app, rebooted phone. I have a new phone, everything is updated. Not sure what's going on but it's so frustrating. Even landlord is having issues with the app.
Updated to stripes, so no payment method there. when I try to add, it goes back to plaid, which doesn't work. The fees with this application are ridiculous.
Business response:
Hi Opal! Can you please reach out to support@rentredi.com? We will be more than happy to assist you in looking into this issue!
I hate the fees
Business response:
Hi Sharita, processing fees are deteremined by our payment processor not RentRedi. We suggest using ACH as the fee is only $1!
Laggy, problematic. Charges ridiculous extra fees for adding more than 1 payment method. Slow to take money from account. Glitchy system.
Business response:
Hi Nicole, RentRedi does not determine the payment processing fees, but we recommend using the ACH, as the fee is only $1! Additionally, with RentRedi's new payment processor, funds will be withdrawn sooner making it easier for landlords and tenants to settle funds faster! We hope that helps!
This app is horrible.
Business response:
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at team@rentredi.com? We'll get you up and running.
rentredi bought erentpayment, which I was using to collect payments, then increased the fees to process payments from $3 to $20/month.
Business response:
Hi Erik! Thanks for your feedback! With RentRedi, you get a collection of features that every landlord needs to manage their rentals easier than ever before. We hope that you get a chance to explore RentRedi's custom applications, tenant screening, listings, and maintenance features and more!
Keeps showing no network error when opened
Business response:
This sounds like an issue for our customer support. If you haven’t already contacted them, you may do so at team@rentredi.com.
Such a complicated system
Business response:
Hi Jake! Can you please share which features you find difficult to use? Please contact us at team@rentredi.com or use the blue chat button in your app and we'll be able to assist you!
You can't pay your rent without an added transaction fee. Why am I paying extra money for my landlord's convenience? Edit in response to the dev: My review will remain at 1 star. Landlords should pay for the convenience of using the app, but the app developer knows landlords would never sign up for a paid service. So they pass the cost to the tenants, who do not have a choice to pay any other way. I have to pay extra for rent because RentRedi has a terrible business model.
Business response:
Hi Adam, our payment processor, not RentRedi or your landlord, determines processing fees. We recommend ACH as the fee is only $1! For more information, please feel free to reach out to team@rentredi.com. We are more than happy to help!
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.9 star rating with 2,077 reviews.
When is RentRedi open?
RentRedi is closed now. It will open tomorrow at 9:00 a.m.