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Rover Oaks Pet Resort, Katy
- Pet Boarding
- Katy, TX
About this business
Location details
24250 Kingsland Blvd., Katy, TX, 77494, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:30 p.m. | |
| Tue | 07:00 a.m. to 6:30 p.m. | |
| Wed | 07:00 a.m. to 6:30 p.m. | |
| Thu | 07:00 a.m. to 6:30 p.m. | |
| Fri | 07:00 a.m. to 6:30 p.m. | |
| Sat | 09:00 a.m. to 4:00 p.m. | |
| Sun | 2:00 p.m. to 6:00 p.m. |
We brought our rescued dog to the training facility at Rover Oaks Katy recently. It was once a week for an hour long. Started off ok, but the last few classes, we did not feel we got our money's worth. The trainer in the Katy location was nice, but seemed to get off on a lot of tangents/off topic, talked about herself and her own dogs, while we are sitting there paying her to train our own dog! The last 2 sessions, we were let go 10-15 minutes early! Not exactly what we paid for, especially since we drove an hour to g... read more
The staff here is so rude the ladies at the front turned their noses up at me when I walked in and then all but flat out accused me of forging documents for cat vaccinations. Who does that?! After calling the veterinarian we got the situation resolved and then they decide to tell me that the days I wanted to board my kitten are not available. Smdh, thank God for PetSmart.
Business response:
We are sincerely sorry that this client experienced poor customer service at our facility. While we do adhere to strict vaccination requirements and records for the health and safety of all of our guests, we never want any client to feel he or she was treated disrespectfully in the process. We appreciate the feedback, and we have reviewed the client's comments with our staff in order to re-emphasize our commitment to pleasant and friendly customer service at all times. Sincerely, Joy Lee General Manager Rover Oaks Katy
Grooming- have been taking our girls there for years, and suddenly a couple of weeks ago they seemed scared and not happy to be there. The grooming was not what we usually have done and they scratched themselves all day after coming home. We learned after the fact that they had a new groomer, and did not have our preferences on file anymore, and also that they had started using a different line of shampoos. One of the dogs cringed every time we tried to pet her because she had been brushed too hard, and had not been brushed ... read more
Business response:
Penelope, Thank you for taking the time to give your feedback, and we are happy to hear that you have enjoyed our boarding services. We are truly sorry that our recent grooming services were not able to meet your needs. We always strive to ensure that the proper care, handling and treatment of every pet visiting our facility is our highest priority. So we have met with the grooming team and reviewed everything that might have changed with our products or procedures that could have caused your pups' reaction. We have also... read more
Update!! Met with manager for a moment today. Very apologetic and booked Annie out for Saturday's in the future. It's all about communication! Terrible customer service here. Brought dog in for evaluation and since then it is impossible to get to day care. If you call you're either sent to v-mail or placed on hold extremely too long. Not exaggerating, I was just now on hold for 8 mins to check availability for daycare and just hung up.
I came in this morning to drop off my dog for her grooming appointment and when I checked in I was asked if I had her shot records with me. I told her that I sent them in via fax at the time I made my appointment last week. She said they never received them. I was bothered by that considering I took time out to do so and they never got it but I pulled up her records online through my vets website. She told me I was missing the canine influenza shot, I asked if this was a requirement vaccine because I always keep her up to da... read more
I called at 10:30 in the morning to see if they had room today to groom my two year old puppy. They asked me how soon I could get there and I said 15-20 minutes. So they said they could get her in. At 4:10 I got a call saying that she was too aggressive to bathe. My dog has been groomed on numerous occasions by numerous groomers and I have never been told that she's anything but sweet. I would like to know why it took them 5 hours to call me and what they did to her in that time to make her aggressive? I do not recommend Rov... read more
Business response:
Dear Sonya, I am so sorry we were not able to clearly communicate to you exactly how Madison spent her time with us and what we did to handle her. I can assure you that Rover Oaks does not tolerate rough handling of a pet, and, as happened with Madison, we will not bathe a dog if we cannot safely do so using positive methods. Madison was the last bath appointment to arrive, and therefore she was the last to be pulled for her bath. We tried to work with her throughout the first few hours to help her be more comfortable, ... read more
I boarded my 2 cats (sisters) for 15 days in May 2014. I found the kennels extremely small for the cost, but as it was my first time boarding my cats in the US, I used Rover Oaks on a referral. After collecting my cats, one was a bit out of sorts and seemed to have a swollen tail, but I thought I may just be paranoid and she maybe just needed time to settle after being kenneled, so I gave her space, didn't touch her tail and monitored her eating. But, after developing a temperature on the second day, and not eating one morni... read more
I boarded my 2 dogs at Rover Oaks (Katy) for a week last year, and they both loved their visit. I was excited to call them back this year for a 2 week boarding, and I was fully prepared to pay the nearly $2k it was going to cost. I submitted a request for a reservation online, waited a week for someone to call me, and decided to call myself. I called the office and was transferred to the "reservations specialist" for assistance, but she didn't answer her phone. I left a voicemail asking her to please call me back right a... read more
My mom and I have used this place twice in the past. The first we had used this place, we had no problems and the process went smoothly. We felt the facility looked clean on the outside, though the downside is that there are no cameras. The second time we came around, my mom's dog had contracted kennel cough. They said they had monitored her and she only had one cough, but she was coughing a lot when my boyfriend had picked her up. I'm still irked that they should have called me that morning, but management was kind enough ... read more
Frequently asked questions about Rover Oaks Pet Resort, Katy
How is Rover Oaks Pet Resort, Katy rated?
Rover Oaks Pet Resort, Katy has a 4.7 star rating with 947 reviews.
When is Rover Oaks Pet Resort, Katy open?
Rover Oaks Pet Resort, Katy is open now. It will close at 6:30 p.m.