Rover Oaks Pet Resort, Katy

Amy S. 

on Yelp

12 years ago

Our dog Indiana just graduated from the "Good Manners Class". We learned SO much and would definitely recommend this class to others. Our instructor (Kris) was very fun, patient, and knowledgeable. Indiana can now follow basic commands and we are much more confident about raising her to be a happy and well-adjusted dog. Thanks Rover Oaks! 

Talia L. 

on Yelp

13 years ago

We had to bring our two dogs here for three nights while we took a quick trip out west. They have a nice facility with dog care products for sale, a grooming service which we use, and a daycare/training area. We chose to put our dogs in the suite so they were not around the other dogs boarding at this resort. They offer great add on packages but they are a bit pricey. The staff is very friendly and seem that they truly care for the pets. So what's my complaint? Well to start, this place is sooo expensive!! Petsmart pet board... read more

Amy W. 

on Yelp

13 years ago

I had my lab-mix and shih tuz here for about 4 days May 2011. I got them the extra large kennel in the regular kennel room. We called regularly and they let us know how they were doing. I saw no indication that they were not taken care of. They even separated them during feeding which is how we do it at home. I have had other family members kennel their dogs here as well without any issues. I would do so again. Only complaint, when I called around Thanksgiving the reservation staff was very rude and told me I should have k... read more

Calliope P. 

on Yelp

2 years ago

Place:Clean but unprofessional in terms of communication, I got teens not being able to answer questions regarding grooming Grooming: Whoever bathed my baby...he came back not smelling as fresh as he should so I'm a bit worried about that Overall: didn't love it but didn't hate either... 

Amberlee N. 

on Yelp

5 years ago

Seemed like a nice place from reviews, having just moved back to the Katy area. The attitude over the phone and once I got in was very much as if they didn't need me or my pet. Lots of airy conversations and "I don't know about that", then when I arrived they required a vaccine that other vets don't. Not a problem as this is a health concern, but when they brought it up in the chaos of my first time in and my puppy is barking I was left just standing there with no reply of what to do next. Unfortunately I won't be back to tr... read more

Beth T. 

on Yelp

5 years ago

Rover-Nope in my opinion. We have multiple dogs. Have tried to use ROPR for several years because I like the facility and its close. After the second visit my quiet dog came home terrified and shaking and had spent the day cowering under a chair and ignored. This was after she had passed the evaluation. I never took her back. My active boys need daycare most. One liked it, but he's really easy-going and loves everyone. My other did not. Both were approved for the small dog side. When I picked them up they were isolat... read more

Steffy O. 

on Yelp

5 years ago

I took my puppy to the 7-week training they offer. It was a total waste of time. Not only were the instructions not clear but on the day of the test all dogs had to do a second round and repeat some of the items on the training list, some of the dogs got it right on the first try but did not on the second. They failed most of the puppies in the class even the puppy who we all thought did an outstanding job and one of the two dogs that passed the AKC test belonged to someone works there and her dog clearly failed the first ti... read more

Elizabeth A. 

on Yelp

7 years ago

I liked rover Oaks just fine until I spoke to a rude and inconsiderate know it all named Amy the AGM. I spoke to her regarding my dog and she was EXTREMELY RUDE. I wasn't a person off the street. I had paid a great deal of money over the years. For someone who works at an expensive "top of the line place" they should really be careful about who they hire. I'm sure I'm not the only one who thinks this. 

Karen M. 

on Yelp

7 years ago

If I could give minus stars I would. Had to give one star so it would post. The training at this place sucks. Specifically, the trainer named Sam. Once she got my money, I never heard from her again. Despite more than one email and phone calls with questions. We showed up for puppy class and were not allowed in because we hadn't carried our almost 40 pound German Shepherd puppy in. And yet a lady cane in behind us and was allowed in with a simple"we'll just wipe its paws". I did get a refund, however this is no way to do bu... read more