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Rover Oaks Pet Resort, Katy
- Pet Boarding
- Katy, TX
About this business
Location details
24250 Kingsland Blvd., Katy, TX, 77494, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:30 p.m. | |
| Tue | 07:00 a.m. to 6:30 p.m. | |
| Wed | 07:00 a.m. to 6:30 p.m. | |
| Thu | 07:00 a.m. to 6:30 p.m. | |
| Fri | 07:00 a.m. to 6:30 p.m. | |
| Sat | 09:00 a.m. to 4:00 p.m. | |
| Sun | 2:00 p.m. to 6:00 p.m. |
After finding out I needed to leave town unexpectedly, I was in a rush to find a quality place that would take great care of my Labrador and cat. I had in my mind that I didn't want to put them in a "typical" kennel where they would be left in dirty cages and no interaction from humans. Jaimie gave us a tour of their facility and I knew I had found the perfect spot for my "babies". She was very nice and explained everything to us, and answered all of our questions. Besides the general boarding, I was also able to purchase ... read more
We have been taking our lab mix to Rover Oaks for almost 6 years now. She has been there for doggy day care as well as boarding. She loves everyone there and has always had excellent care. Maddie gets so excited as we near their drive each and every single time. I would not hesitate to recommend anyone using Rover Oaks for their fur babies.
My chihuahua stayed here for 10 days and was very spunky and playful when I picked her up. The staff is very friendly and professional. I left a voicemail to check on her and the staff called me right back with a status report. It's a little pricey but at least I was given a military discount! A+ in my book just for supporting us Veterans! We will be back!!
We have been using rover oaks for many years. We used the vet initially and never felt like our dog was well cared for. Not the case here. The feeling that we can leave town and not have to worry about our animals is worth the higher cost. The only reason that I have it 4 vs 5 stars is because it's a bit pricey compared to other places but you do get what you pay for.
Our dog Indiana just graduated from the "Good Manners Class". We learned SO much and would definitely recommend this class to others. Our instructor (Kris) was very fun, patient, and knowledgeable. Indiana can now follow basic commands and we are much more confident about raising her to be a happy and well-adjusted dog. Thanks Rover Oaks!
We had to bring our two dogs here for three nights while we took a quick trip out west. They have a nice facility with dog care products for sale, a grooming service which we use, and a daycare/training area. We chose to put our dogs in the suite so they were not around the other dogs boarding at this resort. They offer great add on packages but they are a bit pricey. The staff is very friendly and seem that they truly care for the pets. So what's my complaint? Well to start, this place is sooo expensive!! Petsmart pet board... read more
Business response:
We are happy to hear that this client's pets enjoyed their stay with us, and always glad to hear that clients recognize that we have a professional staff that is friendly, communicative and caring. It is true that our policy is not to allow pet parents to visit with their furry friends in their lodging enclosures, but the sole purpose is for the safety and well-being of all the pets. Lots of visitors and extra traffic can create additional stress, and some pets become confused and anxious if they see their owners again afte... read more
I had my lab-mix and shih tuz here for about 4 days May 2011. I got them the extra large kennel in the regular kennel room. We called regularly and they let us know how they were doing. I saw no indication that they were not taken care of. They even separated them during feeding which is how we do it at home. I have had other family members kennel their dogs here as well without any issues. I would do so again. Only complaint, when I called around Thanksgiving the reservation staff was very rude and told me I should have k... read more
Place:Clean but unprofessional in terms of communication, I got teens not being able to answer questions regarding grooming Grooming: Whoever bathed my baby...he came back not smelling as fresh as he should so I'm a bit worried about that Overall: didn't love it but didn't hate either...
Business response:
Hi Sophia, Thank you so much for your feedback. We would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience. Thank you, Natalie Gerber General Manager
Seemed like a nice place from reviews, having just moved back to the Katy area. The attitude over the phone and once I got in was very much as if they didn't need me or my pet. Lots of airy conversations and "I don't know about that", then when I arrived they required a vaccine that other vets don't. Not a problem as this is a health concern, but when they brought it up in the chaos of my first time in and my puppy is barking I was left just standing there with no reply of what to do next. Unfortunately I won't be back to tr... read more
Business response:
Dear Amberlee N, Thank you so much for your feedback and we are sincerely sorry for your customer service experience. We always want all of our clients to feel welcome, comfortable and appreciated, and apologize that we fell short on your first visit. Thank you also for taking the time to speak with us today, and please do let us know if there is anything we can do to alleviate any further concerns for a future visit. Your input is invaluable and can only help us improve going forward. Sincerely, Joy Lee General Manager
Frequently asked questions about Rover Oaks Pet Resort, Katy
How is Rover Oaks Pet Resort, Katy rated?
Rover Oaks Pet Resort, Katy has a 4.7 star rating with 867 reviews.
When is Rover Oaks Pet Resort, Katy open?
Rover Oaks Pet Resort, Katy is closed now. It will open at 7:00 a.m.