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Rover Oaks Pet Resort, Katy
- Pet Boarding
- Katy, TX
About this business
Location details
24250 Kingsland Blvd., Katy, TX, 77494, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:30 p.m. | |
| Tue | 07:00 a.m. to 6:30 p.m. | |
| Wed | 07:00 a.m. to 6:30 p.m. | |
| Thu | 07:00 a.m. to 6:30 p.m. | |
| Fri | 07:00 a.m. to 6:30 p.m. | |
| Sat | 09:00 a.m. to 4:00 p.m. | |
| Sun | 2:00 p.m. to 6:00 p.m. |
We had to bring our two dogs here for three nights while we took a quick trip out west. They have a nice facility with dog care products for sale, a grooming service which we use, and a daycare/training area. We chose to put our dogs in the suite so they were not around the other dogs boarding at this resort. They offer great add on packages but they are a bit pricey. The staff is very friendly and seem that they truly care for the pets. So what's my complaint? Well to start, this place is sooo expensive!! Petsmart pet board... read more
Business response:
We are happy to hear that this client's pets enjoyed their stay with us, and always glad to hear that clients recognize that we have a professional staff that is friendly, communicative and caring. It is true that our policy is not to allow pet parents to visit with their furry friends in their lodging enclosures, but the sole purpose is for the safety and well-being of all the pets. Lots of visitors and extra traffic can create additional stress, and some pets become confused and anxious if they see their owners again afte... read more
I had my lab-mix and shih tuz here for about 4 days May 2011. I got them the extra large kennel in the regular kennel room. We called regularly and they let us know how they were doing. I saw no indication that they were not taken care of. They even separated them during feeding which is how we do it at home. I have had other family members kennel their dogs here as well without any issues. I would do so again. Only complaint, when I called around Thanksgiving the reservation staff was very rude and told me I should have k... read more
Place:Clean but unprofessional in terms of communication, I got teens not being able to answer questions regarding grooming Grooming: Whoever bathed my baby...he came back not smelling as fresh as he should so I'm a bit worried about that Overall: didn't love it but didn't hate either...
Business response:
Hi Sophia, Thank you so much for your feedback. We would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience. Thank you, Natalie Gerber General Manager
Seemed like a nice place from reviews, having just moved back to the Katy area. The attitude over the phone and once I got in was very much as if they didn't need me or my pet. Lots of airy conversations and "I don't know about that", then when I arrived they required a vaccine that other vets don't. Not a problem as this is a health concern, but when they brought it up in the chaos of my first time in and my puppy is barking I was left just standing there with no reply of what to do next. Unfortunately I won't be back to tr... read more
Business response:
Dear Amberlee N, Thank you so much for your feedback and we are sincerely sorry for your customer service experience. We always want all of our clients to feel welcome, comfortable and appreciated, and apologize that we fell short on your first visit. Thank you also for taking the time to speak with us today, and please do let us know if there is anything we can do to alleviate any further concerns for a future visit. Your input is invaluable and can only help us improve going forward. Sincerely, Joy Lee General Manager
Rover-Nope in my opinion. We have multiple dogs. Have tried to use ROPR for several years because I like the facility and its close. After the second visit my quiet dog came home terrified and shaking and had spent the day cowering under a chair and ignored. This was after she had passed the evaluation. I never took her back. My active boys need daycare most. One liked it, but he's really easy-going and loves everyone. My other did not. Both were approved for the small dog side. When I picked them up they were isolat... read more
Business response:
Dear Beth, Thank you very much for your feedback and we are terribly sorry for the miscommunication among our staff which resulted in frustration and inconvenience for you. It is always our goal to return calls in a timely manner and to provide accurate and consistent information and we will be reviewing our procedures with staff to ensure we improve going forward. For the safety of all pets and staff in our daycare program, we do require a re-evaluation for anyone who has not participated in daycare for a while. Unfortun... read more
I took my puppy to the 7-week training they offer. It was a total waste of time. Not only were the instructions not clear but on the day of the test all dogs had to do a second round and repeat some of the items on the training list, some of the dogs got it right on the first try but did not on the second. They failed most of the puppies in the class even the puppy who we all thought did an outstanding job and one of the two dogs that passed the AKC test belonged to someone works there and her dog clearly failed the first ti... read more
Business response:
Dear Steffi O, Thank you for your feedback regarding your experience with our S.T.A.R. puppy class. We clearly failed to meet our goal of providing an exceptional experience for all clients and pets, and sincerely apologize for the outcome. What you experienced, particularly last night for the final class, was the complete opposite of what we want to help you and your dog achieve. We have identified areas that we will work on internally in order to provide the best opportunity for ongoing success. We are truly committed to ... read more
I liked rover Oaks just fine until I spoke to a rude and inconsiderate know it all named Amy the AGM. I spoke to her regarding my dog and she was EXTREMELY RUDE. I wasn't a person off the street. I had paid a great deal of money over the years. For someone who works at an expensive "top of the line place" they should really be careful about who they hire. I'm sure I'm not the only one who thinks this.
Business response:
Hi Elizabeth, At Rover Oaks Katy, we take customer feedback very seriously and always strive to provide the very best client experience. We would like to reach out to you to discuss your concerns, but are unfortunately unable to identify any recent appointments or visits through the information you provided. We are terribly sorry that your recent conversation did not meet our standards and your expectations. If you would like to give me a call at 281-693-7687, I would be happy to discuss your situation in more detail. Sinc... read more
If I could give minus stars I would. Had to give one star so it would post. The training at this place sucks. Specifically, the trainer named Sam. Once she got my money, I never heard from her again. Despite more than one email and phone calls with questions. We showed up for puppy class and were not allowed in because we hadn't carried our almost 40 pound German Shepherd puppy in. And yet a lady cane in behind us and was allowed in with a simple"we'll just wipe its paws". I did get a refund, however this is no way to do bu... read more
Business response:
Dear Karen, We are extremely sorry that you had to face such difficulties; we always strive to provide the best in customer service and we clearly fell far short. I appreciate your feedback and the opportunity to discuss this situation with you over the weekend; we definitely did not live up to our standards, and I sincerely apologize for our mistake. Please know that we have reviewed our communication processes to ensure that we answer all questions and client communications in a timely manner to ensure that all puppy cla... read more
I hate to write this. We have boarded many times and done lots of training at Katy and the Astrodome area location. I thought RO was the best - you know they're not rated #1 anymore - here's one reason - and I can not believe they would do this to two wagging dogs today so happy to be there: This is a hard one to write and never thought I in a million years but maybe something changed. We have going to Rover Oaks since 2009. Our dogs LOVE Rover Oaks - they are so happy to go - I took pictures because my wife loves to pos... read more
Business response:
Dear Tim, I am sincerely sorry that we failed to provide the exceptional experience that we strive to offer and that you have come to expect from your prior positive experiences with Rover Oaks. I completely understand your frustration and disappointment after finding out that we would not be able to complete the evaluation that had been scheduled for your dogs for doggie daycare. Unfortunately, it seems that our staff did not adequately explain why we stick to a specific timeline for social evaluations, and I sincerely apo... read more
Frequently asked questions about Rover Oaks Pet Resort, Katy
How is Rover Oaks Pet Resort, Katy rated?
Rover Oaks Pet Resort, Katy has a 4.7 star rating with 947 reviews.
When is Rover Oaks Pet Resort, Katy open?
Rover Oaks Pet Resort, Katy is open now. It will close at 6:30 p.m.