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Rover Oaks Pet Resort, Katy
- Pet Boarding
- Katy, TX
About this business
Location details
24250 Kingsland Blvd., Katy, TX, 77494, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:30 p.m. | |
| Tue | 07:00 a.m. to 6:30 p.m. | |
| Wed | 07:00 a.m. to 6:30 p.m. | |
| Thu | 07:00 a.m. to 6:30 p.m. | |
| Fri | 07:00 a.m. to 6:30 p.m. | |
| Sat | 09:00 a.m. to 4:00 p.m. | |
| Sun | 2:00 p.m. to 6:00 p.m. |
If I could give minus stars I would. Had to give one star so it would post. The training at this place sucks. Specifically, the trainer named Sam. Once she got my money, I never heard from her again. Despite more than one email and phone calls with questions. We showed up for puppy class and were not allowed in because we hadn't carried our almost 40 pound German Shepherd puppy in. And yet a lady cane in behind us and was allowed in with a simple"we'll just wipe its paws". I did get a refund, however this is no way to do bu... read more
Business response:
Dear Karen, We are extremely sorry that you had to face such difficulties; we always strive to provide the best in customer service and we clearly fell far short. I appreciate your feedback and the opportunity to discuss this situation with you over the weekend; we definitely did not live up to our standards, and I sincerely apologize for our mistake. Please know that we have reviewed our communication processes to ensure that we answer all questions and client communications in a timely manner to ensure that all puppy cla... read more
I hate to write this. We have boarded many times and done lots of training at Katy and the Astrodome area location. I thought RO was the best - you know they're not rated #1 anymore - here's one reason - and I can not believe they would do this to two wagging dogs today so happy to be there: This is a hard one to write and never thought I in a million years but maybe something changed. We have going to Rover Oaks since 2009. Our dogs LOVE Rover Oaks - they are so happy to go - I took pictures because my wife loves to pos... read more
Business response:
Dear Tim, I am sincerely sorry that we failed to provide the exceptional experience that we strive to offer and that you have come to expect from your prior positive experiences with Rover Oaks. I completely understand your frustration and disappointment after finding out that we would not be able to complete the evaluation that had been scheduled for your dogs for doggie daycare. Unfortunately, it seems that our staff did not adequately explain why we stick to a specific timeline for social evaluations, and I sincerely apo... read more
We brought our rescued dog to the training facility at Rover Oaks Katy recently. It was once a week for an hour long. Started off ok, but the last few classes, we did not feel we got our money's worth. The trainer in the Katy location was nice, but seemed to get off on a lot of tangents/off topic, talked about herself and her own dogs, while we are sitting there paying her to train our own dog! The last 2 sessions, we were let go 10-15 minutes early! Not exactly what we paid for, especially since we drove an hour to g... read more
The staff here is so rude the ladies at the front turned their noses up at me when I walked in and then all but flat out accused me of forging documents for cat vaccinations. Who does that?! After calling the veterinarian we got the situation resolved and then they decide to tell me that the days I wanted to board my kitten are not available. Smdh, thank God for PetSmart.
Business response:
We are sincerely sorry that this client experienced poor customer service at our facility. While we do adhere to strict vaccination requirements and records for the health and safety of all of our guests, we never want any client to feel he or she was treated disrespectfully in the process. We appreciate the feedback, and we have reviewed the client's comments with our staff in order to re-emphasize our commitment to pleasant and friendly customer service at all times. Sincerely, Joy Lee General Manager Rover Oaks Katy
Grooming- have been taking our girls there for years, and suddenly a couple of weeks ago they seemed scared and not happy to be there. The grooming was not what we usually have done and they scratched themselves all day after coming home. We learned after the fact that they had a new groomer, and did not have our preferences on file anymore, and also that they had started using a different line of shampoos. One of the dogs cringed every time we tried to pet her because she had been brushed too hard, and had not been brushed ... read more
Business response:
Penelope, Thank you for taking the time to give your feedback, and we are happy to hear that you have enjoyed our boarding services. We are truly sorry that our recent grooming services were not able to meet your needs. We always strive to ensure that the proper care, handling and treatment of every pet visiting our facility is our highest priority. So we have met with the grooming team and reviewed everything that might have changed with our products or procedures that could have caused your pups' reaction. We have also... read more
Update!! Met with manager for a moment today. Very apologetic and booked Annie out for Saturday's in the future. It's all about communication! Terrible customer service here. Brought dog in for evaluation and since then it is impossible to get to day care. If you call you're either sent to v-mail or placed on hold extremely too long. Not exaggerating, I was just now on hold for 8 mins to check availability for daycare and just hung up.
I came in this morning to drop off my dog for her grooming appointment and when I checked in I was asked if I had her shot records with me. I told her that I sent them in via fax at the time I made my appointment last week. She said they never received them. I was bothered by that considering I took time out to do so and they never got it but I pulled up her records online through my vets website. She told me I was missing the canine influenza shot, I asked if this was a requirement vaccine because I always keep her up to da... read more
I called at 10:30 in the morning to see if they had room today to groom my two year old puppy. They asked me how soon I could get there and I said 15-20 minutes. So they said they could get her in. At 4:10 I got a call saying that she was too aggressive to bathe. My dog has been groomed on numerous occasions by numerous groomers and I have never been told that she's anything but sweet. I would like to know why it took them 5 hours to call me and what they did to her in that time to make her aggressive? I do not recommend Rov... read more
Business response:
Dear Sonya, I am so sorry we were not able to clearly communicate to you exactly how Madison spent her time with us and what we did to handle her. I can assure you that Rover Oaks does not tolerate rough handling of a pet, and, as happened with Madison, we will not bathe a dog if we cannot safely do so using positive methods. Madison was the last bath appointment to arrive, and therefore she was the last to be pulled for her bath. We tried to work with her throughout the first few hours to help her be more comfortable, ... read more
I boarded my 2 cats (sisters) for 15 days in May 2014. I found the kennels extremely small for the cost, but as it was my first time boarding my cats in the US, I used Rover Oaks on a referral. After collecting my cats, one was a bit out of sorts and seemed to have a swollen tail, but I thought I may just be paranoid and she maybe just needed time to settle after being kenneled, so I gave her space, didn't touch her tail and monitored her eating. But, after developing a temperature on the second day, and not eating one morni... read more
Frequently asked questions about Rover Oaks Pet Resort, Katy
How is Rover Oaks Pet Resort, Katy rated?
Rover Oaks Pet Resort, Katy has a 4.7 star rating with 851 reviews.
When is Rover Oaks Pet Resort, Katy open?
Rover Oaks Pet Resort, Katy is closed now. It will open tomorrow at 9:00 a.m.